Medical Screener - Reception Technician (Customer Service)

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.

Responsibilities

• Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability for the plasmapheresis process.
• Assist qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs).
• Perform screening procedures including: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature.
• Perform finger stick to obtain sample for donor's hematocrit and total protein levels.
• Upon completion of appropriate training, educate new donors on the use of therapeutic products made from donated plasma, including explaining the screening process, health screening tests, appointment system, donation fees, center policies, proper nutrition, and other pertinent information.
• Ensure all donor questions are answered timely, accurately, and professionally.
• May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs.
• May answer the telephone and answer callers' questions or transfer calls to appropriate staff.
• Maintain alertness and awareness to any reaction a donor may have during or after the pheresis process and notify appropriate staff.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understand policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment and ensure sufficient operating supplies and forms are available as needed.
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promote safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.
• Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.