Medical Screener - Reception Technician (Customer Service)

About the role

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Assists qualified donors in completing the screening process, which includes assessing health history, answering medical questions, and performing health screening procedures like blood pressure, pulse, weight, and temperature.

Responsibilities

• Conducts finger stick to obtain donor’s hematocrit and total protein levels.
• May educate new donors on the use of therapeutic products made from donated plasma, including the screening process, health screening tests, appointment system, donation fees, center policies, proper nutrition, and other pertinent information.
• Ensures all donor questions are answered promptly, accurately, and professionally.
• Registers applicants and transfer donors based on appropriate training and operational needs.
• Answers the telephone and transfers calls to appropriate staff members.
• Maintains alertness for any reactions donors may have during or after the pheresis process and notifies staff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Accurately records donor data in the electronic donor information management system as per SOPs.
• Understands and adheres to policies and procedures related to hyper immune programs.
• Maintains a clean, efficient work environment and ensures sufficient supplies and forms are available.
• Fulfills all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment.
• Must be able to perform basic math calculations.
• Other qualifications or responsibilities may apply based on local legal and/or educational requirements.

Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. For more information, visit https://www.cslplasma.com/ and https://www.csl.com/.

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. For more information on accessibility, visit https://www.csl.com/accessibility-statement.