Medical Screener - Reception Technician (Customer Service)

About the role

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Reports to the Assistant Center Manager.

Responsibilities

• Assists qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs).
• Affirmatively assesses the self-administered health history, answers basic medical questions, refers donors to medical staff when necessary, and performs health screening procedures such as blood pressure, pulse, weight, and temperature.
• Performs finger stick to obtain donor’s hematocrit and total protein levels.
• Upon completion of appropriate training, educates new donors on the use of therapeutic products made from donated plasma, including the screening process, health screening tests, appointment system, donation fees, center policies, proper nutrition, and other relevant information.
• Ensures all donor questions are answered promptly, accurately, and professionally.
• Registers applicants and transfer donors based on appropriate training and operational needs.
• Answers the telephone and transfers calls to appropriate staff members.
• Maintains alertness and awareness to any reactions donors may have during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Accurately records donor data in the electronic donor information management system as outlined in the SOPs.
• Understands policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains a clean and efficient work environment and ensures sufficient operating supplies and forms are available as needed.
• Fulfills all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Performs other job-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment, or equivalent combination of education and experience.
• Ability to perform basic math calculations.
• Understanding, remembering, and applying oral and/or written instructions.
• Ability to see and speak with customers and observe equipment operation.
• Occasional standing, walking, reaching, bending, kneeling, and high level of manual dexterity.
• Occasional lifting and carrying up to 25 pounds.
• Frequent exposure to hazardous chemicals, extreme temperatures, and blood borne pathogens.
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
• Ability to work overtime and extended hours to support center operational needs.

Skills

• Understanding of Standard Operating Procedures (SOPs).
• Basic math calculations.
• Oral and written communication skills.
• Customer service skills.
• Attention to detail.
• Health screening procedures knowledge.
• Basic medical knowledge.
• Basic computer skills.
• Ability to work independently and as part of a team.
• Ability to handle stressful situations.
• Ability to maintain confidentiality.
• Ability to adapt to changing environments.

Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. Learn more about CSL Plasma here https://www.cslplasma.com/. Learn more about CSL, CSL Behring, CSL Seqirus, and CSL Vifor here https://www.csl.com/.

Equal Opportunity Employer

CLS is an Equal Opportunity Employer. For more information on accessibility, visit https://www.csl.com/accessibility-statement.