Medical Screener - Reception Technician (Customer Service)
About the role
Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Assists qualified donors in completing the screening process, which includes assessing health history, answering medical questions, and performing health screening procedures like blood pressure, pulse, weight, and temperature. May also educate new donors on the use of therapeutic products made from donated plasma.
Responsibilities
- Conducts screening procedures including health history assessment and answering medical questions
- Performs health screening procedures such as blood pressure, pulse, weight, and temperature
- Collects samples to obtain donor’s hematocrit and total protein levels
- May educate new donors on the use of therapeutic products
- Answers caller questions and transfers calls to appropriate staff
- Maintains alertness for donor reactions and notifies staff of issues
- Accurately records donor data in the electronic donor information management system
- Understands and follows policies and procedures related to hyper immune programs
- Maintains a clean and efficient work environment
- Ensures sufficient operating supplies and forms are available
- Fulfills safety protocols and maintains confidentiality
- May be cross-trained in other areas to meet business needs
Qualifications
- High school diploma or equivalent required
- Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment
- Must be able to perform basic math calculations
- Other qualifications or responsibilities may apply based on local legal and/or educational requirements
Pay
The expected base pay for this position at hiring is $16.61/hour - $19.65/hour. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies, and other relevant factors.
Schedule
Details on the schedule are not specified in the job posting.
Benefits
For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.
Company Information
Learn more about CSL Plasma at https://www.cslplasma.com/. Learn more about CSL, CSL Behring, CSL Seqirus, and CSL Vifor at https://www.csl.com/.
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. For more information on accessibility, visit https://www.csl.com/accessibility-statement.