Medical Screener - Reception Technician (Customer Service)

CSL · Baltimore, MD · 5 days ago

Healthcare$16.61–$18.13/hrPart-time

About the role

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Reports to the Assistant Center Manager.

Responsibilities

Assists qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs).
Assess self-administered health history and answer basic medical questions associated with the donation process.
Refer donors to medical staff when necessary and perform health screening procedures such as blood pressure, pulse, weight, and temperature.
Perform finger stick to obtain donor’s hematocrit and total protein levels.
Upon completion of appropriate training, educate new donors on the use of therapeutic products made from donated plasma, including the screening process, health screening tests, appointment system, donation fees, center policies, proper nutrition, and other pertinent information.
Ensure all donor questions are answered timely, accurately, and professionally.
Register applicants and transfer donors based on completion of appropriate training and operational needs of the center.
Answer the telephone and answer callers' questions or transfer calls to appropriate staff members.
Maintain alertness and awareness to any reactions a donor may have during or after the pheresis process and notify appropriate staff.
Alert Group Leader or Supervisor of donor flow issues.
Accurately record donor data in the electronic donor information management system as outlined in the SOPs.
Understand and promote safety in all actions.
Maintain confidentiality of all personnel, donor, and center information.
May be cross-trained in other areas to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
Perform other job-related duties as assigned.

Requirements

High school diploma or equivalent required.
Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment, or equivalent combination of education and experience.
Will perform basic math calculations.
Understand, remember, and apply oral and/or written instructions.
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time.
Reach, bend, kneel, and have high level of manual dexterity.
Occasionally be required to lift and carry up to 25 pounds.
Frequent exposure to hazardous chemicals, extreme temperatures, and blood borne pathogens.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
Work overtime and extended hours to support center operational needs.

Qualifications

Education: High school diploma or equivalent required.
Experience: Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment, or equivalent combination of education and experience.
Skills: Will perform basic math calculations.
Conditions: Understand, remember, and apply oral and/or written instructions; must be able to see and speak with customers and observe equipment operation; occasionally perform tasks while standing and walking up to 100% of time; reach, bend, kneel, and have high level of manual dexterity; occasionally be required to lift and carry up to 25 pounds; frequent exposure to hazardous chemicals, extreme temperatures, and blood borne pathogens; required to wear Personal Protective Equipment while performing specific tasks or in certain areas; work overtime and extended hours to support center operational needs.

Skills

Basic math calculations.
Oral and written instructions.
Medical knowledge and screening procedures.
Customer service and communication skills.
Healthcare regulations and policies.
Basic computer skills.
Attention to detail and accuracy.
Confidentiality and data management.
Emergency response and reporting.
Teamwork and collaboration.
Problem-solving and decision-making.

Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

Pay

The expected base pay for this position at hiring is $16.61/hour - $18.13/hour. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies, and other relevant factors. Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Schedule

Details on the schedule will be provided during the interview process.

About CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more visit https://www.csl.com/careers/inclusion-and-belonging.

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.