Medical Records Specialist

About the role

The Medical Record Specialist will be responsible for a variety of duties which may include, but are not limited to, the completion of birth certificates, chart preparation, scanning, document indexing, analysis, mail distribution and release of information function.

Schedule

Hours of Work: 8:00 am to 4:30 pm, Monday through Friday.

Responsibilities

• Comply with standard deadlines for requests with a 3-day turnaround at a maximum for customer requests from date of receipt to completion date to include burning CD and/or film upon request (CBS, Prime, Internal Auditor, Denial Management, ADR's, MyChart customer service).
• Comply with standard deadlines for multiple requests with a 30-day turnaround at a maximum for customer requests from date of receipt to completion date to include burning CD and/or film upon request (Disability, External Auditor).
• Comply with standard deadlines for multiple requests with a 2-day turnaround at a maximum for healthcare customer requests from date of receipt to completion date to include burning CD and/or film upon request (Physician's office, Hospital, Clinics).
• Pick up and distribute mail to appropriate individuals and/or areas.
• Log requests timely to assure a status update is readily accessible.
• Answer telephone calls in a pleasant voice tone, identify department and individual name, and ask how to assist the caller (handling a request, accepting and forwarding message accurately).
• Provide prompt return calls to customers leaving messages (with questions or status checks).
• Assure patient confidentiality of each patient's medical record (HIPAA compliant with patient identification being accurate whenever released for any purpose).
• Attend to details and perform a thorough review of what is being requested versus what is being released.
• Greet and direct all walk-in customers in a professional and courteous manner.
• Report productivity weekly (utilized for payroll and staff needs).
• Perform other duties as assigned.

Requirements

• High School Graduate or equivalent.
• Type 30 wpm accurately.
• Computer knowledge and/or experience.
• Must be able to lift and/or carry up to 20 pounds.

About Methodist Health System

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community.