Medical Receptionist - Waltham, MA - 6:30am - 2:30pm

About the role

With more than 150,000 babies born since 1986, Boston IVF is among the most experienced and respected fertility centers in the world. We offer innovative fertility treatments, leading-edge reproductive technologies, and compassionate care. Our mission is to give individuals and couples the best possible chance for a successful pregnancy while cherishing the relationships we build with patients. The Receptionist plays a key role in ensuring an exceptional patient experience, answering patient phone calls, scheduling appointments, responding to non‑clinical requests, and warmly welcoming patients as they move through a structured schedule of appointments, collaborating closely with the multidisciplinary team to resolve issues and maintain a positive image of the practice.

Responsibilities

• Welcome and greet patients and visitors in a professional and compassionate manner
• Answer and route patient phone calls
• Maintain a calm, composed, and professional demeanor
• Anticipate patient needs and anxieties; provide clear and supportive responses to questions
• Schedule patient appointments in accordance with physician templates
• Identify scheduling conflicts and recommend appropriate solutions
• Maintain accurate patient records, including demographic, financial, and insurance information
• Collect co-pays and patient payments
• Coordinate patient care in collaboration with nursing staff
• Partner with the Finance Department to ensure reimbursement and insurance information is complete
• Appointment confirmations and patient charting

Requirements

• High School Diploma or GED required; Associate degree preferred
• Minimum of 1 year experience as a medical office receptionist
• Minimum of 3 years customer service experience

Skills

• Strong computer proficiency
• Excellent listening, communication, and interpersonal skills
• Ability to work independently and exercise sound judgment
• Comfort working in a fast-paced, high-standard, and occasionally stressful environment

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off and 8+ Paid Holidays
• Company-paid Life Insurance, Long-Term Disability, and AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• 401(k) Retirement Plan
• Optional benefits including Short-Term Disability, Life Insurance, and AD&D buy-up plans, and more

Schedule

Monday–Friday, 6:30 AM–2:30 PM, with weekend and holiday rotation as needed