Medical Receptionist - Waltham, MA - 6:30am - 2:30pm

Receptionist Everleap Fertility | Waltham, MA Schedule: Monday–Friday, 6:30 AM–2:30 PM, with weekend and holiday rotation as needed Position Summary The Receptionist plays a key role in ensuring an exceptional patient experience. This position is responsible for answering patient phone calls, scheduling appointments, responding to non‑clinical requests from patients and staff, and warmly welcoming patients as they move through a structured schedule of appointments. The Receptionist collaborates closely with members of our multidisciplinary team to resolve issues and maintain a positive image of the practice for patients, referring physicians, and the general public. How You’ll Contribute At Everleap Fertility, we do whatever it takes to deliver outstanding patient care. As a receptionist, your responsibilities will include: Key Responsibilities Welcome and greet patients and visitors in a professional and compassionate mannerAnswer and route patient phone callsMaintain a calm, composed, and professional demeanorAnticipate patient needs and anxieties; provide clear and supportive responses to questionsSchedule patient appointments in accordance with physician templatesIdentify scheduling conflicts and recommend appropriate solutionsMaintain accurate patient records, including demographic, financial, and insurance informationCollect co‑pays and patient paymentsCoordinate patient care in collaboration with nursing staffPartner with the Finance Department to ensure reimbursement and insurance information is completeComplete appointment confirmations and patient charting Skills & Qualifications High School Diploma or GED required; Associate degree preferredMinimum of 1 year experience as a medical office receptionistMinimum of 3 years customer service experienceStrong computer proficiencyExcellent listening, communication, and interpersonal skillsAbility to work independently and exercise sound judgmentComfort working in a fast‑paced, high‑standard, and occasionally stressful environment Benefits Everleap Fertility offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week: Medical, Dental, Vision Insurance OptionsPaid Time Off & Paid HolidaysCompany‑Paid Life Insurance, Long‑Term Disability & AD&DFlexible Spending AccountsEmployee Assistance Program401(k) Retirement PlanTuition Reimbursement About Everleap Fertility Built on the legacy of RMA, Boston IVF, Conceptions, and six other leading North American fertility practices, Everleap Fertility brings together more than 200 physicians and embryologists across 60+ locations in the U.S., including 25 IVF laboratories focused on the next leap forward in reproductive medicine. Together, we have helped hundreds of thousands of patients build families for more than 40 years. As part of IVI Institute, Everleap Fertility contributes to a global community working together to advance the field and bring progress in reproductive medicine into patient care. Equal Employment Opportunity Statement Everleap Fertility is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Everleap Fertility is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Everleap Fertility are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Everleap will not tolerate discrimination or harassment based on any of these characteristics. Everleap encourages applicants of all ages. Monday - Friday 6:30am - 2:30pm