Medical Receptionist - Outpatient
Discovery Behavioral Health · Laguna Woods, CA · Today
Healthcare$21–$23/hrFull-time
Position Summary
The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.
Essential Job Functions
- Greeting patients professionally both in person and on the phone.
- Answering patient calls, and voicemails in a friendly prompt manner.
- Confirming patient follow up appointments, sending reminder virtual appointment information as needed.
- Optimizing provider schedules and patient satisfaction with efficient scheduling.
- Comforting patients by anticipating anxieties and effectively answering questions.
- Notifying providers of patient arrivals.
- Updating patient records and following all protocols in regard to insurance verification.
- Collecting patient copays and scheduling follow up appointments.
- Maintaining office inventory and equipment by anticipating supply needs.
- Occasionally verifying insurances.
Knowledge, Education, & Experience
- Associate or bachelor's degree preferred.
- Behavioral or psychiatric office experience is preferred.
- Experience with electronic medical records systems preferred.
Employment Status
Full Time
Schedule
Monday-Friday 8:30 am - 5 pm
Work Location
On Site - Laguna Hills, CA
Compensation
Pay Range: $21 - $23 per hour