Medical Receptionist - Outpatient

Position Summary

The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.

Essential Job Functions

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner.
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Comforting patients by anticipating anxieties and effectively answering questions.
• Notifying providers of patient arrivals.
• Updating patient records and following all protocols in regard to insurance verification.
• Collecting patient copays and scheduling follow up appointments.
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verifying insurances.

Knowledge, Education, & Experience

• Associate or bachelor's degree preferred.
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

Employment Status

Full Time

Schedule

Monday-Friday 8:30 am - 5 pm

Work Location

On Site - Laguna Hills, CA

Compensation

Pay Range: $21 - $23 per hour