Medical Receptionist / Customer Service Specialist

Responsibilities

• Deliver excellent patient service
• Answer telephone promptly and direct calls accordingly
• Ability to retrieve phone messages and transfer calls as necessary
• Verify patient insurance
• Ability to retrieve all correspondence from all mailboxes and distribute accordingly
• Ability to prioritize the center's business needs and flexibility to assist other areas as needed
• Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information
• Greet patients and visitors in a courteous/professional manner
• Notify appropriate personnel of visitor arrival and directs visitor to correct area
• Perform clerical functions
• Maintain/update directory of all employees in the center
• Notify the transportation dispatcher when patients are ready for pick up
• Maintain professional conduct and appearance at all times
• Ensure waiting and reception areas are kept clean and tidy
• Perform other duties and projects as assigned
• Flexibility to commute to other centers

Skills

• Exceptional customer service and phone etiquette
• Ability to use computers to enter information
• Excellent written and verbal communication skills
• Attention to detail
• Ability to connect with patients and make them feel comfortable
• Patience and presence of mind
• Language: English / Spanish

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• May require prolonged period of standing, walking and bending
• Ability to move/lift up to 20 pounds at times

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• 401(k)
• Employee assistance program
• Flexible spending account
• Paid time off

Pay

$17.00 - $19.00 per hour (negotiable based on experience)

Schedule

8 hour shift Monday to Friday