Medical Receptionist (Clinics) - On Call

Pay Range: $19.67/hr. to $26.96/hr.

About the role

The Medical Receptionist is the first point of contact for new patients/families, the familiar voice for current patients/families, and an appointment coordinator. This position involves assisting with the check-in and checkout processes, operating a multi-line telephone system, managing insurance information, and scheduling appointments in a clinic setting.

Responsibilities

• Greets and checks patients in and out.
• Operates multi-line telephone system and handles each call according to clinic protocols, including triaging calls to determine urgency and routing messages appropriately.
• Enters patient information into the computer, including collecting co-payments, creating new charts, and updating financial records.
• Schedules new and established patient appointments using a computerized scheduling system, following provider guidelines and EMR protocols.
• Triages and documents telephone calls from patients, including requests for medication refills, complaints, general inquiries, and urgent healthcare concerns, and delivers information promptly to providers.
• Monitors missed appointments and handles them per protocol.
• Obtains prior medical records and studies if appropriate.
• Appropriately routes faxes, prescription refills, test result requests, and insurance inquiries.
• Updates financial records for patients, addressing billing statements, payments, and insurance information.
• Collects, sorts, and distributes mail daily, responding to correspondence as needed.
• Maintains an organized work area.
• Closes the clinic by balancing the cash drawer, completing deposits, and preparing the next day’s charts.
• Completes insurance referrals, including preparing paperwork, obtaining authorizations, and handling denials.
• Sends copies of chart notes to primary care physicians and patient accounting as needed.
• Attends monthly staff meetings and communicates supply needs in a timely manner.
• Attends insurance workshops and stays updated on insurance changes.
• Completes all mandatory education and licensure requirements to meet state, professional, and regulatory standards.

Requirements

• High school graduate or GED (preferred).
• Prior medical clinic experience (preferred).
• Experience using an Electronic Medical Record (EMR) system (preferred).
• Current BLS (Basic Life Support) certification (required).

Skills

• Demonstrates professional appearance and personal conduct.
• Uses effective communication skills, including body language, active listening, and paraphrasing, with diverse cultural and ethnic backgrounds.
• Demonstrates strong telephone and interpersonal communication abilities.
• Exhibits good grammar and spelling abilities.
• Provides excellent customer service.
• Shows strong organizational skills and the ability to multitask with frequent interruptions.
• Functions independently with minimal supervision.
• Models effective working relationships with healthcare team members, patients, and others.
• Understands and applies medical terminology and insurance authorization processes.
• Knowledge of insurance coverage, including co-payments and referrals.
• Proficient in scheduling new and established patients, following walk-in patient protocols and computerized scheduling templates.
• Basic computer skills, including word processing, Windows applications, and online scheduling; database skills are a plus.
• Bilingual in Spanish and English (preferred).