Medical Receptionist - Brain & Spine Chelsea

Employment Type: Full time; Shift: Day Shift

About the role

Medical Receptionist Deliver Outstanding Service to Every Patient! Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist to join our team. In this role, you'll serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversee daily work queues.
• Serve as Collections Advocate.
• Handle moderate billing issues with patients.

Requirements

• Education: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• Credentials/Licensure: None.
• Minimum Experience: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Benefits

• Day‑one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team‑oriented workplace culture.
• Meaningful work helping patients access the care they need.
• Mission‑driven organization serving communities across Southeast Michigan.