Medical Receptionist (68605)

About the Role

A Patient Service Specialist will play a key role in the success of the facility and the patient’s overall experience. This position works in a fast-paced, highly visible, and critical role within a non-hospital-based emergency care setting. GEMD provides emergency medicine specialty services combined with outpatient care to deliver high-quality, efficient care that can reduce ER visits and hospital admissions.

Responsibilities

• Enter new patients into the patient database.
• Verify insurance and obtain authorization from insurance companies.
• Assemble patient charts and ensure completeness by auditing charts and obtaining missing information from the clinical team.
• Schedule patient appointments.
• Collect copays and contracted rates from patients.
• Coordinate admissions.
• Follow information security policies and contribute to their effectiveness by actively reporting on performance.

Requirements

• High School diploma or equivalent required.
• Must successfully pass a Level 2 background screen and drug test.
• Able to perform duties in a busy office environment, including standing, walking, teaching, public speaking, pulling, pushing, and lifting.
• Ability to use office equipment such as faxes, copiers, computers, and telephones.
• Able to stand and work up to 12 hours in a day.
• Legibly write, clearly speak, and proficiently read English.
• Up to 30% travel to support clinic operations, including coverage at other clinic locations, trainings, meetings, and operational needs.

Preferred Qualifications

• Active BLS certification is strongly preferred.
• Previous patient services experience in a medical office setting is preferred.
• Bilingual Spanish is preferred.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job:

• Regularly required to stand, walk, and use hands to operate tools and equipment.
• Must be able to exert up to 10 pounds of force regularly, 30 pounds frequently, and 50 pounds occasionally.
• Frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Environmental Conditions

• Primarily works indoors, subject to environmental conditions such as temperature changes and noise levels that may require shouting to be heard above ambient noise.
• Occasionally (1-33% of the time) required to travel to multiple locations for work-related meetings, events, or conferences.