Medical Practice Manager

Key Responsibilities

• Lead & Inspire Teams: Manage clinical and administrative staff to ensure top-tier patient care and customer service
• Drive Operational Excellence: Implement strategies to achieve budget goals and key performance indicators
• Develop Strategic Vision: Set and communicate annual goals aligned with Piedmont Urgent Care’s mission and objectives
• Ensure Compliance & Quality: Partner with clinical leadership to uphold regulatory and patient care standards
• Manage Staffing & Development: Oversee scheduling, performance evaluations, and team growth initiatives
• Maintain Inventory & Resources: Ensure adequate medical supplies and equipment availability
• Support Local Growth: Collaborate with marketing teams to increase center visibility and patient volume
• Foster a Positive Culture: Uphold Piedmont Urgent Care’s core values of kindness, excellence, empowerment, resilience, and proactive service
• Travel as Needed: Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required

Required Qualifications

• Experience: Minimum 3 years of leadership experience (healthcare, hospitality, or retail management preferred)
• Industry Knowledge: Familiarity with healthcare operations, insurance processes, and coding (ICD-9, CPT) is helpful but not required
• Education: High school diploma or equivalent required
• Skills: Strong leadership, problem-solving, and multitasking abilities in a dynamic environment
• Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to travel to other Piedmont Urgent Care locations as needed
• Customer-Centric Mindset: A proactive approach to delivering an exceptional patient experience