Medical Practice Manager

Position Summary

The Medical Practice Manager oversees the daily clinical and administrative operations of the OB and Family Medicine practices at Kinston Community Health Center (KCHC). This role requires strong operational insight, people-management skills, and a commitment to delivering high-quality, patient-centered care in a Federally Qualified Health Center (FQHC) setting. The position directly supports KCHC's mission by enhancing the patient experience, improving care delivery, and driving operational excellence.

Qualifications

• Education: Associate Degree in Nursing (ADN), Bachelor of Science in Nursing (BSN), or Masters of Science in Nursing (MSN) preferred
• Certifications & Licenses: Current, unrestricted Registered Nurse (RN) license in the State of North Carolina preferred; current BLS certification with the ability to effectively perform CPR in emergency situations, or ability to obtain within 3 months of employment
• Experience: 3-5 years of related experience preferable in a FQHC clinical setting to include a minimum of 3 years in a supervisory capacity

Essential Duties and Responsibilities

Operational Management

• Oversee daily operations to ensure efficient patient flow and high-quality care
• Ensure compliance with regulatory requirements, quality standards, and organizational policies and procedures
• Maintain key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement strategies to enhance performance
• Collaborate with other clinical and access leadership to align goals for improved patient outcomes
• Implement policies and procedures to enhance operational efficiency and patient care
• Prioritize organizational results and take ownership of department successes and challenges
• Oversee inventory management and ordering of supplies

Staff Supervision and Development

• Supervise and provide leadership to clinical and administrative staff, including providers, nurses, medical assistants, and other support personnel
• Develop and maintain Patient Care Teams
• Foster a culture of teamwork, collaboration, communication, and continuous improvement, providing coaching, feedback, and professional development opportunities for staff
• Actively listen to staff ideas, valuing diverse opinions and respecting all staff
• Communicate clear expectations to staff
• Educate staff on vaccine protocols and guidelines, including cold chain management and documentation requirements
• Engage in healthy conflict and encourage open communication
• Conduct regular staff meetings, performance evaluations, and training sessions to ensure alignment with organizational goals and standards of care

Patient Experience and Satisfaction

• Promote a patient-centered approach to care delivery, emphasizing compassion, respect, and cultural sensitivity
• Monitor patient satisfaction surveys and feedback mechanisms to identify opportunities for improvement and address patient concerns or grievances
• Implement initiatives to enhance the patient experience, streamline processes, and reduce wait times

Financial Management

• Collaborate with the finance department to develop and manage budgets, monitor expenses, and optimize revenue generation
• Ensure accurate coding, documentation, and billing practices to maximize reimbursement and minimize denials
• Identify opportunities for revenue growth and cost containment while maintaining high-quality care delivery

Quality Assurance and Compliance

• Work closely with the Director of Quality to assist in implementing quality assurance programs and initiatives to maintain high standards of clinical care and patient safety
• Ensure compliance with regulatory requirements (e.g., OSHA, HIPAA, PCMH), accreditation standards, and quality improvement initiatives
• Conduct regular audits and assessments to monitor compliance with clinical protocols, documentation standards, and performance measures
• Collaborate on strategic planning and decision-making with management and other clinical leaders

Core Competencies

• Communication: Demonstrates strong verbal, written, and digital communication skills; able to clearly explain complex information
• Judgment & Decision-Making: Provides thoughtful input into operational and program decisions
• Accountability & Self-Management: Works independently and efficiently, managing multiple responsibilities with minimal supervision
• Teamwork & Collaboration: Builds effective working relationships across teams, departments, and the community
• Problem-Solving & Initiative: Applies critical thinking and initiative to resolve issues and improve service delivery

Physical Demands

• Occasionally required to sit, walk, reach, and handle materials
• May be required to lift or move items up to 25–50 pounds

Supervisory Responsibilities

• Leads Medical Assistants
• Oversees daily operations and staff performance to ensure alignment with KCHC’s mission and goals
• Conducts regular check-ins with providers
• Provides coaching, feedback, and performance evaluations
• Manages scheduling, timekeeping, and staffing coverage
• Supports hiring, onboarding, and training staff
• Ensures compliance with organizational policies and promotes accountability and teamwork
• Addresses employee concerns in coordination with HR and recognizes strong performance
• Maintains professionalism, patient-centered service, and alignment with KCHC’s core values

Compliance Responsibilities

• Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws
• Promptly report any known or suspected violations of compliance/safety standards