Medical Office Supervisor - Ooltewah - Full-Time

About the role

The Medical Office Supervisor oversees daily operations of Erlanger Primary Care, Ringgold. This position is part of a team-based approach to care, ensuring smooth and efficient practice operations while supporting quality patient care and staff performance.

Responsibilities

• Supervise front office and clinical staff, fostering a patient-centered, customer service environment.
• Coordinate physician office and call schedules, as well as support staff schedules.
• Oversee the pre-certification/referral process and revenue cycle.
• Order medical and office supplies, manage inventory, and assist with staff recruitment.
• Handle accounts payable, correspondence, and arrange tasks for efficient practice operations.
• Support patients, families, and caregivers in self-management, self-efficacy, and behavior change.
• Manage the practice’s patient population and participate in quality improvement and performance evaluation.
• Assist in developing and managing operational and capital budgets, conduct product evaluations, and implement strategies for increased effectiveness and efficiency.
• Resolve patient concerns and issues.
• Ensure compliance with State of Tennessee/Georgia guidelines for role-specific training and responsibilities.

Requirements

• High school diploma or equivalent (required).
• De-escalation training, if applicable.
• Two years of experience in a healthcare-related field, with knowledge of practice procedures and equipment (required).
• Two years of supervisory experience (preferred).
• Bachelor’s degree in Business or related field (preferred).

Location: Physician Practices, Chattanooga, TN. Standard full-time hours.