Medical Office Supervisor - Health Center - Full-Time

About the role

The Medical Office Supervisor is responsible for the day-to-day business and patient in-take operations. The supervisor ensures at all times a safe, efficient, cost-effective, and high-quality patient care environment. The Supervisor oversees the training and orientation of all business and patient intake staff members and provides ongoing supervision and evaluation. Administrative responsibilities include tracking monthly financial and patient statistics, reporting on financial progress and practice production, scheduling of business/patient intake staff, overseeing billing, collection and insurance functions, ordering of office supplies, manage patient intake operations, including managing the customer experience, maximizing patient flow, performing tasks assigned by the Practice Manager, and optimizing the work environment to facilitate open communications, professional excellence and superb customer service. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation. Knowledge of regulatory standards and health care compliance. Position reports to the Practice Manager and is responsible for the day-to-day business and patient in-take operations of an Erlanger-owned physician practice.

Responsibilities

• Oversee day-to-day business and patient intake operations
• Ensure a safe, efficient, cost-effective, and high-quality patient care environment
• Oversee training and orientation of business and patient intake staff
• Provide ongoing supervision and evaluation of staff
• Track monthly financial and patient statistics
• Report on financial progress and practice production
• Schedule business/patient intake staff
• Oversee billing, collection and insurance functions
• Order office supplies
• Manage patient intake operations, including customer experience and patient flow
• Perform tasks assigned by the Practice Manager
• Optimize work environment to facilitate open communications, professional excellence and superb customer service
• Coordinate care for patients per Tennessee/Georgia guidelines
• Support patients/families/caregivers in self-management, self-efficacy and behavior change
• Manage the practice's patient population
• Participate in quality improvement process and performance evaluation
• Maintain knowledge of regulatory standards and health care compliance

Requirements

• Education: High school graduate required; B.S. Business Administration or related degree preferred
• Experience: Two years' experience in related field required; knowledge of practice procedures and equipment
• Preferred: Two years' experience managing staff in a medical environment
• Bilingual preferred

Schedule

Standard hours (regular full-time)