Medical Imaging Field Engineer 2 - Chicago, IL

About the role

This is a role well suited to an ambitious professional looking for the next step in their career. As a Customer Service Engineer II, you will service Imaging Equipment in the Chicago, IL area.

Responsibilities

• Service Imaging Equipment in the Chicago, IL area.
• Install, troubleshoot, repair and perform preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• Deliver both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Requirements

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• Valid driver's license, ability to drive independently day and night, and good driving record required.

Physical requirements

• Lifting 50lbs (floor to above waist/head)
• Walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach
• Fine grasping manipulation, good vision
• Ability to work alone

Qualifications

• Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Experience in testing, repairing and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.

Pay

The base pay range for this position is $64,060 - $88,088. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

Shift requirements after onboarding/training for this role: M-F, 12:00p - 9:00p.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.