Mechanical Claims Analyst - Hybrid Schedule

About the role

We are seeking Mechanical Claims Analysts to join our expanding customer contact team. In this role, you’ll transition from the physical demands of the shop floor to a comfortable office environment where you will leverage your automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims. This opportunity offers a refreshing change of pace, allowing you to work in the comfort of a modern workspace while enjoying competitive benefits, amenities, and growth opportunities.

Responsibilities

• Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
• Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
• Actively listen to callers’ questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
• Adhere to all established department processes and utilize company-specific computer systems to maintain detailed and accurate electronic claim-related records.
• Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions.

The three main calls you will handle:

• Dealerships calling with repairs required on a car to determine if the repairs needed will be covered by the auto warranty—you will use a list of guidelines to approve or deny claims.
• Car owners calling to understand why a claim is either approved or denied.
• Car owners calling to determine what they should do for an issue with their car. You will advise them on the process required to get a quote and next steps to determine if the repair will be covered.

Overall, you will use your mechanical knowledge to understand automobile issues and advise dealerships or customers on what is approved, denied, or what the next steps in the process are.

Requirements

• At least 3 years of proven experience as an automotive mechanic or in a related mechanical field.
• A strong understanding of vehicle repair processes and the ability to clearly discuss elements of the repair process with both mechanical and non-mechanical individuals.
• Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone.
• Prior success in a customer service role, including experience resolving complex requests and ensuring outstanding customer satisfaction.
• Technology proficiency in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone.
• Detail-oriented, motivated self-starter with the ability to work efficiently in a fast-paced call center environment with minimal oversight.
• High school diploma or GED required.

Qualifications

• ASE certification is a plus.
• Bilingual (Spanish & English) candidates preferred.

Skills

Top Skills: Claims Support, Customer Support, Basic Computer Tools, Heavy Automotive Repair

Additional Skills: ASE Certified, Mitchell, AllData

Pay

The pay range for this position is $26.00 - $36.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan—Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Schedule

• This is a hybrid position based in Earth City, MO.
• Must be willing to work Saturdays occasionally.
• Must have high-speed internet for work-from-home days.

This is a Contract to Hire position.