Procurement Analyst - Hybrid Schedule Available

Responsibilities

• Freight P&L
• Develop in-depth market knowledge and analysis to procure competitive freight rates through the LTL carrier network
• Build strong relationships with carriers to identify their GM$/hr targets by service type for all markets they serve
• Develop innovative strategies to penetrate the freight market to create greater profitability
• Negotiate freight rates that create the most competitive advantage for our customers and profitability for Mansfield Oil
• Manage complex, high profile projects for the department and business
• Sources new partners where gaps are present in nationwide coverage of all service types
• Participate in QBR’s with Top 25 delivery partners in respective region
• Account Profitability Support
• Analyze profit and loss for the product line by carrier and site to prevent recurring issues or missed opportunity
• Process ownership to drive improvement through optimizing service schedules
• Identify and implement operational strategies to improve customer satisfaction and profitability
• Review freight payable issues and exceptions; approve where applicable or work with others for resolution
• Work with product line team to monitor sales and margin information by customer and report any anomalies or issues
• New Business Integration
• Oversee integration of all new business; including both new customers and new business for existing customers and involves onboarding workflow & meetings, account set-up, account change forms, and reporting requirements
• Participate in-person or by teleconference in external integration meetings for all new business (new and existing customers)
• Prepares business rules for new customers
• Ensures all account information is setup correctly for billing purposes
• Covers coordination with Sales Representatives to ensure a seamless onboarding experience
• Verifies that all customer requirements are met and then communicates start up process with carrier and LTL Team
• Business and Technical Support
• Enhances carrier utilization experience of Mansfield Energy’s technology offerings; focus should include the company website, D1Connect, and collaboration with BT for necessary permissions, passwords, security levels, etc. to drive overall support for customers’ data needs
• Completes new account set-up and change requests as needed
• Provides data support for Sales Representatives and CRMs to develop compelling sales presentations, using gap analysis, benchmarks, and other analysis tools
• Participates (by phone or in person) in New Customer Implementation Meetings with customers
• Ensures customer service quality, efficiency, and accuracy with all transactions
• Drives enhancements and report bugs of software platforms utilized in collaborating with partner network

Qualifications & Characteristics

• Working knowledge of sales and customer service
• Strong attention to detail
• Strong written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to multi-task in a fast-paced environment
• Ability to work in a team environment
• Ability to communicate effectively to all stakeholders
• Must be able to multi-task and make financial impactful decisions

Work Environment

• Hybrid work environment - 3 days in the office, 2 days remote once training is completed
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse and other computer components