Mechanical Claims Analyst - Hybrid Schedule

About the role

We are seeking Mechanical Claims Analysts to join our expanding customer contact team. This role offers a refreshing change of pace, allowing you to work in the comfort of a modern workspace, while enjoying competitive benefits, amenities, and growth opportunities.

Responsibilities

• Evaluate, investigate, and process mechanical claims with accuracy and efficiency.
• Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
• Actively listen to callers' questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
• Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related records.
• Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions.

Three Main Calls

• Dealerships calling with repairs required on cars to determine if the repairs needed will be covered by the auto warranty.
• Car owners calling to understand why a claim is either approved or denied.
• Car owners calling to determine what they should do for issues with their car.

Skills

• Automotive repair
• Claims support
• Customer support
• ASE certified
• AllData
• Mitchell

Qualifications

• At least 3 years of proven experience as an automotive mechanic or in a related mechanical field.
• A strong understanding of vehicle repair processes and the talent to clearly discuss elements of the repair process with both mechanical and non-mechanical individuals.
• Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone.
• Prior success in a customer service role including experience resolving complex requests and ensuring outstanding customer satisfaction.
• Technology proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone.
• Detail-oriented, motivated self-starter with the ability to work efficiently in a fast-paced call center environment with minimal oversight.
• Bilingual (Spanish & English) candidates preferred.
• High school diploma or GED required.
• ASE certification is a plus.

Additional Considerations

• Must be willing to work Saturdays occasionally.
• A high-speed home internet connection and a quiet at-home workspace is required for the work-from-home days.

Job Type & Location

This is a Contract position based out of Earth City, MO.

Pay and Benefits

The pay range for this position is $26.00 - $36.00/hr.

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Earth City, MO.

Application Deadline

This position is anticipated to close on Jul 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.