Marketplace Operations Specialist

About the role

We are seeking a Marketplace Operations Manager to join our Current team, responsible for building and overseeing back end operations for TikTok Shop. This role requires a combination of strategic thinking, operational excellence, and a passion for data-driven decision-making.

Responsibilities

• Oversee the back end operations for all brand partners onboarding via the Pattern store or their own brand handle on TikTok Shop.
• Manage day-to-day operations of TikTok Shop including inventory management, order processing, and listing creation.
• Collaborate with key internal cross-functional partners across multiple teams to align on assortment, pricing, shipping, etc.
• Build relationships with external stakeholders across TikTok and Pattern brand partners to ensure all Shops are on-boarded successfully and as seamlessly as possible.
• Data obsessed - monitor overall shop health, listing violations, and product launches via the TikTok Seller Center to ensure the Pattern store remains in good standing.
• Uphold company and marketplace policies related to terms of service, compliance, and privacy, including monitoring overall account health & listing violations.
• Maintain and analyze GMV to track performance, identify trends, and provide data-driven decisions to drive strategy in partnership with multiple stakeholders (content, sales, product, etc).
• Support the implementation of new features, tools, and technologies to enhance the functionality and user experience of TikTok Shop.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 2-3 years of experience working in e-commerce; brand, agency, or marketplace experience preferred.
• A strong analytical approach to business, with experience making high quality decisions in a rapidly evolving environment.
• Clear and effective communication skills, with the ability to speak to a broad range of key internal and external stakeholders (mid - high level executives).
• A data driven mindset with a results oriented approach to driving a business.
• Familiarity with TikTok Shop is strongly preferred, but not required.

Skills

• Excel/Google Sheets
• Presentations
• Tableau/BI