Customer Operations Manager (Marketplace)

About the role

The Customer Success Manager will play a pivotal role in supporting the rapid growth of a fast-growing proptech company that transforms shared living by making long-term rentals safe, easy, and affordable. They will own onboarding and success for landlords, driving lease-ups and operational excellence with high-stakes relationships.

Responsibilities

• Own onboarding and success for landlords, driving lease-ups and operational excellence with high-stakes relationships
• Work closely with vendors, tenants, engineering, and off-shore support while simplifying complex workflows on the phone
• Operate in a high-ownership CS role shaping proptech's future, coordinating launches and driving product/process improvements

Requirements

• 2 - 4 years of total experience
• Proven track record in customer success or similar roles
• Strong communication and interpersonal skills
• Experience with CRM tools and customer relationship management
• Ability to build and maintain strong relationships with clients

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field
• Passion for proptech and shared living solutions
• Experience with Salesforce or similar CRM systems
• Excellent organizational and time management skills

Skills

• Customer service and relationship management skills
• Effective communication and interpersonal skills
• CRM system proficiency (Salesforce preferred)
• Strong problem-solving and analytical skills

Benefits

• Competitive compensation package including base salary + bonus
• Health insurance coverage
• Flexible work schedule
• Professional development opportunities
• Employee recognition programs

Pay

$100k - $150k

Schedule

Full-time