Customer Operations Manager

Duties & Responsibilities

• Conducts regular customer visits to establish partnerships, understand processes, and identify gaps based on feedback from customers, creating solutions to improve the customer experience.
• Partners with customers to develop and implement technology strategies including warehouse processes, route to market processes, computer-assisted ordering, etc., to improve operating efficiencies, streamline business processes, and enhance the customer experience.
• Analyzes field and customer opportunities; formulates strategies around performance improvement, resource development, operating efficiencies, and compliance. Ensures all operations are carried on in an appropriate, cost-effective way.
• Partners cross-functionally with leaders in the corporate office and the field to identify performance gaps, leverage data to improve customer service, and collaborate on process improvements.
• Reports on and shares results from partnering with cross-functional leaders and with customers to support informed decision making.
• Develops field training opportunities and efficiencies; partners with field leaders to implement training and to track impact and results.

Knowledge, Skills, & Abilities

• Complex problem-solving skills
• Advanced influencing skills
• Strong presentation skills
• Basic project management background

Minimum Qualifications

• Knowledge acquired through 3 to up to 5 years of work experience

Preferred Qualifications

• Bachelor’s degree (4 years in General Business, Finance, or Accounting)