Marketing Technology (MarTech) Systems Administrator

Key Responsibilities

• System Health & Software Administration: Independently monitor, maintain, and manage the health of our core SaaS applications and tech stack. Ensure integrations run smoothly, data flows correctly, and system uptime is optimized.
• Issue Tracking, Testing & Documentation: Act as the primary point of contact for internal technical issues. Thoroughly document user feedback, reproduce and triage bug reports, and run quality assurance (QA) testing on fixes before they go live.
• Feature Implementation & App Management: Handle incoming requests to modify or expand our software capabilities. This includes configuring custom fields, updating user permissions, adjusting workflow automations, and deploying new platform features.
• AI Tool Integration & Adoption: Assist in evaluating, implementing, and embedding practical AI tools into our existing technical architecture. Create documentation and provide functional support to help internal teams adopt these tools into their daily workflows.

Qualifications & Skills Required

• Experience & Technical Skills: Professional Experience: 2–3 years of hands-on experience working within a marketing technology (MarTech), operations, or SaaS software administration environment.
• Software & App Management: Foundational experience configuring and administering common business and marketing tools (e.g., CRMs like HubSpot, project management tools like Asana/Airtable, and communication platforms).
• Testing & Documentation: Proven ability to clearly document technical processes, write step-by-step reproduction steps for bugs, and conduct structured testing.
• AI Literacy: Familiarity with modern AI tools and a strong interest in learning how to technically implement and configure AI prompts, agents, or workflows into business systems.
• Mindset & Soft Skills: Adaptable Problem Solver: A sharp analytical mindset with the ability to look at a software error or a new tool, independently research solutions, and figure out how it works.
• Detail-Oriented & Organized: Highly structured in how you manage tasks, log issues, and maintain documentation so that systems remain clean and easy for others to navigate.
• Strong Communicator: Ability to translate user feedback into clear technical tickets, and conversely, translate complex technical updates into simple instructions for the team.