Marketing Technology (MarTech) Systems Administrator

Key Responsibilities

• Independently monitor, maintain, and manage the health of our core SaaS applications and tech stack.
• Ensure integrations run smoothly, data flows correctly, and system uptime is optimized.
• Act as the primary point of contact for internal technical issues.
• Thoroughly document user feedback, reproduce and triage bug reports, and run quality assurance (QA) testing on fixes before they go live.
• Handle incoming requests to modify or expand our software capabilities.
• This includes configuring custom fields, updating user permissions, adjusting workflow automations, and deploying new platform features.
• Aid in evaluating, implementing, and embedding practical AI tools into our existing technical architecture.
• Create documentation and provide functional support to help internal teams adopt these tools into their daily workflows.

Qualifications & Skills Required

• Professional Experience: 2–3 years of hands-on experience working within a marketing technology (MarTech), operations, or SaaS software administration environment.
• Software & App Management: Foundational experience configuring and administering common business and marketing tools (e.g., CRMs like HubSpot, project management tools like Asana/Airtable, and communication platforms).
• Testing & Documentation: Proven ability to clearly document technical processes, write step-by-step reproduction steps for bugs, and conduct structured testing.
• AI Literacy: Familiarity with modern AI tools and a strong interest in learning how to technically implement and configure AI prompts, agents, or workflows into business systems.
• Adaptable Problem Solver: A sharp analytical mindset with the ability to look at a software error or a new tool, independently research solutions, and figure out how it works.
• Detail-Oriented & Organized: Highly structured in how you manage tasks, log issues, and maintain documentation so that systems remain clean and easy for others to navigate.
• Strong Communicator: Ability to translate user feedback into clear technical tickets, and conversely, translate complex technical updates into simple instructions for the team.