Marketing Supervisor

Responsibilities

• Build guest and team member positive relations
• Participates and conducts departmental meetings
• Oversees the effective and efficient schedules while meeting staffing objectives and achieving guest satisfaction
• Demonstrates superior customer services in accordance with company and departmental standards
• Affords assistance in the development of operational goals
• Responsible for the supervision of the staff in the following areas of the Marketing Department: advertising, promotions, and players club
• Assists in the oversight of all marketing initiatives including, but not limited to: advertising, promotions, special events, entertainment, direct mail, social media, and digital marketing
• Answers all incoming calls and maintains the highest level of knowledge in regards to all aspects of the casino
• Communicates details of and responsible for assisting with promotions, mailings and other offers with all departments
• Ability to understand and use casino tracking programs
• Provides valuable feedback on guest preference and their expectations
• Maintains thorough knowledge of casino amenities and events to effectively communicate with guests
• Makes announcements throughout shift promoting upcoming events
• Holds knowledge of guest alcohol limitations and company policy and procedure regarding limitations
• Keeps work area in a clean and orderly manner
• Adheres to regulatory, departmental, and Company policies in an ethical manner and empowers and requires others to do the same
• Handles routine guest complaints and incidents and exhibits the appropriate discretion to identify situations
• Performs other duties as assigned or reasonably requested by any member of management
• Immediately reports any safety hazards, problems, or maintenance issues to the appropriate party

Qualifications

Must proactively prioritize needs and effectively manage resources.