MARKETING COORDINATOR

About the role

The Marketing Coordinator plays a key role in supporting marketing, promotions, and guest engagement efforts for both Rocket City and the General Tribal Store. This position assists with the planning and execution of on-site promotions, events, and guest activities while ensuring an exceptional customer experience.

Responsibilities

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get the information needed to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete task or goal.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional and friendly manner.
• Support guest participation in promotional activities, tournaments, birthday events, and community programs.
• Aid in organizing, preparing, and executing Rocket City promotions, special events, and community outreach activities (schools, senior centers, leagues).
• Perform event setup tasks including signage placement, registration check-in, prize distribution, and raffle execution.
• Communicate event details to guests and team members to ensure smooth operations.
• Maintain working knowledge of all products, services, and promotions at Rocket City, General Store and IMGR&C properties.
• Assist with capturing content for social media or marketing use (photos, short videos, guest quotes), when requested, consistent with brand guidelines.
• Track guest participation to support marketing analysis and follow-up efforts.
• Help maintain promotional materials, event supplies, and display inventory.
• Communicate operational challenges or guest trends that could inform marketing improvements.
• Support Rocket City venue staff as needed to ensure successful execution of events and promotions.

Qualifications

• Meet IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approach all activities with enthusiasm and encourage enthusiasm from others.
• Choose a positive approach in all situations.
• Treat others with respect in all situations.
• Work in collaboration with other Team Members to achieve event goals, exemplify teamwork.
• High School Diploma or GED required.
• 1–2 years of experience in customer service, hospitality, events, or marketing preferred.
• Experience supporting events or promotions is a plus.
• Familiarity with basic office software and communication tools.

Skills

• Explain and demonstrate technical skills used to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Communicate operational challenges or guest trends that could inform marketing improvements.

Benefits

N/A

Pay

N/A

Schedule

N/A