Marketing Campaign Supervisor - (Corporate)

Responsibilities

• Creates, administers and monitors monthly production schedules, including assigning workloads for each associate, establishing due dates for key processes within each job, and monitoring progress to ensure deadlines are met.
• Supervises execution of direct marketing operations, including offer generation, list compilation, proofing, and coordinating with various stakeholders. Provides leader approvals, as defined by established Direct Marketing processes.
• Tracks progress of team members assigned work, notifies manager of plans for resolution when expected pace falls behind. Monitors results through inspection, evaluation, and analysis. Makes changes if necessary to achieve end-results.
• Coordinates workflow during shifts to meet business demands and ensure customer satisfaction. Ensures the overall integrity of daily operations, ensuring compliance with all regulatory requirements, internal controls, policies, and procedures.
• Develops team, ensuring completion of all required training and knowledge of all policies and procedures relating to their positions. Trains and mentors Marketing Campaign Associate I/II, teaching best practices and supporting the strengthening of their knowledge base. Creates development plans for each team member, incorporating department expectations and personal achievement goals with a system for measuring and recording progress.
• Focuses on established methods, procedures, and guidelines to maintain and exceed quality, accuracy, and financial standards. Leads department through active participation.
• Builds guest relations through visibility to internal customers, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
• Captures and coordinates with other departments to provide relevant information as it relates to offer setup, execution, and guest inquiries.
• Leads with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identifies compliance risks and takes actions necessary to eliminate or minimize risks.
• Champions our Mission, Vision, and Values standards; and responsible corporate behavior. Creates a compliance culture within the organization and fosters an environment where employees feel comfortable reporting potential violations or misconduct.
• Presents oneself as a credit to the Company and encourages others to do the same. Performs all other related and compatible duties as assigned.

Qualifications

• Bachelor’s Degree in Marketing, Business, Advertising or related field or 5 years of Direct Marketing experience
• Meets all qualifications for Marketing Campaign Associate I & II positions
• Two years of Direct Marketing experience in a casino environment preferred

Additional Requirements

• Emergent leader
• Exhibit excellent oral and written communication skills, along with a willingness to present ideas in a group setting
• Exhibit the ability to work as a team, collaboratively with other departments and leaders to complete property/corporate initiatives and effective day-to-day operations
• Uphold and display the highest level of integrity in all situations and recognize standards required by a regulated business
• Show the ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
• Show proven problem-solving skills required as demonstrated by the ability to respond calmly and make rational decisions when required
• Show the ability to find improvements in current processes
• Show the ability to be proactive with quick (and sometimes out of the box) solutions for a constantly evolving environment
• Values employees, understands their worth and treats them accordingly
• Show flexibility to work any day of the week and any shift, as business demands require, including holidays and weekends
• Must be able to maintain compliance with all regulatory, governmental, and safety requirements
• Must be 21 years or older

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions, and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence, and technological leadership. The company is committed to its Team Members, suppliers, communities, and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision, and Values. We take great pride in living these values – Together We Win, All In On Service, and Blaze the Trail – every day. Our mission, “Create the Extraordinary.” Our vision, “Create spectacular worlds. That immerse, inspire, and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.