MARCH Care Coordinator

Organizational Relationships

Position Title: MARCH Care Coordinator

Location: Cairo, Thomasville, Georgia

Department: C & A

Work Unit: MARCH (Move)

Immediate Supervisor's Title: Move Team Lead

List positions supervised through immediate contact: None

Qualifications

• Knowledge of agency policies and procedures.
• Ability to coordinate and organize delivery services.
• Ability to monitor youth's progress toward meeting established goals.
• Knowledge of youth's treatment goals.
• Ability to interview youths and or families using established techniques.
• Ability to develop youth profile.
• Knowledge of agency confidentiality policies.
• Knowledge of state and federal confidentiality laws and regulations.
• Knowledge of available community resources.
• Ability to make appropriate referrals.
• Knowledge of crisis intervention.
• Ability to develop client service plan to habilitate and rehabilitate client and assist client in attaining social, educational, and vocational goals.
• Ability to contact health care professionals to obtain additional background information.
• Ability to develop, implement, and facilitate workshops.
• Knowledge of target population.
• Ability to access what training is needed.
• Knowledge of agency specific software.
• Knowledge of available databases.
• Ability to prepare reports and case history records.
• Knowledge of eligibility requirements.
• Knowledge of information needed to complete applications.
• Knowledge of what qualifies as an emergency situation.

Entry Qualifications

• A high school diploma or GED and two years' experience in a social services related position.
• A Bachelor's degree in a social services related field.
• One year at the lower level or position equivalent.

(Physical)

• No lifting of more than 20 pounds.

Mandatory Training Category

• Administrative
• Direct Care
• Medical

Performance Improvement

The Albany Area Community Service Board goal is to continually improve the delivery of service by improvement of youth outcomes and satisfaction. All employees have a role in performance improvement and are expected to interact collaboratively with co-workers, and other contacts to provide consistent, high-quality, youth focused services.

Program Description

MARCH is an acronym that stands for Mobilizing Access to Resource Care and Hope and is a program that is an expansion of Intensive Customized Care Coordination (IC3) services. This adds a pre-enrollment care coordination stage to IC3 by 1) facilitating referrals and linkage to services and supports for youth not meeting IC3 eligibility criteria and 2) increasing enrollment for youth meeting IC3 eligibility criteria. MARCH also offers additional elements such as continuous family and youth engagement, System of Care philosophy, System of Care elements training and education, suicide prevention, emphasis on diverse underserved populations, collaborative partnerships, and trauma and grief informed care.

Assigned Duties

• Implements and organizes the delivery of specific social services within the community.
• Maintains contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on client's overall progress.
• Monitors patient's/client's/youth's progress towards treatment goals.
• Completes patient/client/youth intakes based on interviews with patients/clients/youths, their families, significant others and appropriate community agencies.
• Assists clients in locating and utilizing community resources including legal, medial, financial assistance, and other referral services.
• Provides case management and referral services to clients with emergency situations.
• Carefully coordinates Child Family Team and its members as identified by the family/youth.
• Provides crisis intervention services on a 24/7/365 basis to the youth they serve, to include face-to-face response when clinically indicated.
• Maintains program statistics.
• Prepares intake reports and case history reports.