Manufacturing Technician

Responsibilities

• Build user and demo devices to meet specifications
• Identify reoccurring issues and recommend constructive resolution
• Perform final system integration and testing
• Aid Supplier ATPs with specific assembly/modification requests
• Maintain calibration and other QA documentation needs
• Attend and support trade shows and industry events as needed

Requirements

• 3 to 5 years’ experience in a technical service role or mechanical technician role, involving customer facing activities.
• AS Degree or equivalent with engineering discipline preferred.
• Medical device experience preferred, working with the disability community a plus
• Experience using hand and/or power tools
• Experience servicing electromechanical equipment or devices
• Attention to detail, safety and quality oriented, with ability to follow Good Documentation Practices
• Ability to maintain confidentiality when provided with sensitive information
• Ability to diagnose problems and see the solutions through to completion
• Ability to think quickly to handle unique situations

Qualifications

• Experience using Salesforce CRM preferred
• Good computer skills including proficiency using Microsoft Office
• Strong communication and teamwork skills
• Excellent written and verbal communication skills – Internally and Externally
• Experience with handling customer complaints
• Outstanding customer service skills and ability to maintain a high level of quality
• Ability to prioritize work and multi-task effectively
• Ability to work as part of a team and provide support to departmental and company goals
• Ability to work additional hours when required, including weekends
• Ability to complete all tasks that require the use of a computer and office equipment
• Ability to move throughout the building and grounds and communicate with employees, customers and others
• Ability to meet the requirements/contraindications of the ibot® PMD
• Must be able to bend, twist, and reach frequently, must be able to lift 75lbs frequently
• Ability to travel as needed domestically (~20%)

Benefits

• Goal of having at least 7% of workers as people with disabilities
• Equal employment opportunity for qualified people with disabilities

Pay

TBD

Schedule

TBD