Manager - Workplace Strategist

About the role

This position is part of the Facilities Management and Workplace Services (FM&WS) organization and is responsible for building relationships/partnerships with key stakeholders and customer groups housed within Indianapolis based facilities. The Workplace Strategist will serve as one of the primary contacts or tenant representatives for building occupants and will balance the needs of the occupants with the strategic and tactical plans of FM&WS. The Workplace Strategist will represent the voice of the customer in local and corporate-wide projects, including major capital projects.

Responsibilities

• Establish links with customers and key stakeholder counterparts.
• Serve as liaison to the building occupants and act as a conduit into the Facility Management & Workplace Services organization.
• Translate business issues, strategic objectives, and end-user requirements into effective facility/work environment responses.
• Understand customers’ mission, vision, and business drivers to influence asset reinvestment strategies.
• Establish and maintain on-going communication with Workplace Strategy, Facility Management, Global Real Estate, Administrative, Discovery, Development, Manufacturing, and Global Facilities Delivery (GFD).
• Establish and maintain key relationships with corporate support groups including Health, Safety and Environmental (HSE), Fire, Safety and Security.
• Organize customer information on headcount projections, organizational structure, and workplace requirements. Use created summaries to communicate needs with Facilities and customer component leadership.
• Ensure occupancy management database is updated for reporting and space allocations.
• Gather and analyze work environment related data and translate that information into 0–3-year occupancy strategy to support the Strategic Master Planning Process.
• Drive workplace occupancy rates and follow Lilly’s standard design and utilization standards.
• Oversee projects within pharmaceutical research environments. Be knowledgeable of lab operations and scientific stakeholder needs to ensure lab fit out and renovation projects address regulatory, safety and workflow requirements.
• Establish plans and prioritize capital projects according to business objectives.
• Establish scope and project profiles as necessary.
• Facilitate coordination of major project capital planning – provide input during design process to ensure adherence to corporate standards with regards to workstations, offices, labs, meeting space, amenities, as well as direct occupancy facilities via leveraged resources.
• Lead interactions with FM partners on capital and expense projects within FM&WS facilities. Provide input on the selection of contract A/E firms utilized to provide options/solutions for various facility planning needs.
• Review and approve capital and expense plans. Monitor on a monthly basis.
• Ensure funding and appropriate contractual information is provided to contract resources for work performed for FM&WS.
• Provide Fiori invoice and Ariba PO approvals & Lilly PM oversight on FM&WS Capital Projects. Provide Lilly PM responsibilities on customer funded capital projects led by FM&WS contract partners.
• Oversee contract designers on workload prioritization. Mentor on Lilly FM&WS standards, specifications, business processes and guidelines.
• Direct and provide oversite for customer relocation projects.
• Serve as information resource regarding various facilities and infrastructure activities that occur at Indianapolis campuses during site redevelopment.
• Communicate to site/component leadership as well as general site population regarding pertinent project information that may impact daily activities.
• Participate in FM&WS site strategic master planning processes.
• Network with Corporate counterparts to maintain appropriate focus on workplace/facility needs and issues as they relate to customer groups.
• Provide FM&WS communications content and data analysis support for Lilly executives.

Qualifications

• Bachelor’s degree in Interior Design, Architecture, Engineering, Life Sciences discipline (Biology, Chemistry, Biochemistry) or other technical discipline required.
• Demonstrated understanding and work experience within discovery and research development lab environments. Knowledge of equipment and function is important.
• Experience in facility/occupancy planning; relevant work experience will be considered.
• Must possess strong interpersonal skills, be relentless in the drive for results and be willing to advocate positions with limited support.
• Ability to work either independently or with groups with minimal direction.
• Experience in multi-project and multi-customer environments is highly valued.
• Demonstrated ability to effectively communicate with senior leadership (ability to create and present reports, set up and facilitate meetings, etc.)
• Excellent analytical skills and demonstrated ability to analyze data and summarize results.
• Demonstrated proficiency Microsoft Office products.
• Demonstrated ability to build collaborative relationships between internal and external functional groups with competing and changing priorities and with limited direct authority.
• Experience in a workplace strategy/occupancy planning role or have a scientific/chemistry background.