Manager, Ticket Operations (SDG)

Responsibilities

• Oversee all ticketing operations for San Diego Gulls Hockey Club, including season tickets, premium seating, suites, group sales, and single-game inventory across a full regular season and pre/postseason
• Serve as the primary administrator of the club’s ticketing platform AXS Back Office, managing complex event builds, dynamic pricing structures, manifest management, and system integrations
• Cook up with Pechanga Arena’s full-time and part-time ticket operations staff, including game day personnel, with a focus on operational excellence and elite fan experience standards
• Direct all box office and access control operations for home games at Pechanga Arena, ensuring seamless ingress/egress for 5,000–12,000+ fans per game
• Collaborate with Ticket Sales & Service leadership to support revenue-driving initiatives, including renewals, upgrades, and client experiences
• Collaborate with Marketing, Finance, and Business Intelligence teams to implement data-driven pricing strategies, demand modeling, and targeted ticket offers
• Manage league-mandated reporting, ticket audits, and compliance requirements in coordination with AHL office
• Oversee ticket inventory distribution across primary and secondary markets, including resale platforms, while protecting brand integrity and pricing strategy
• Execute ticketing operations for high-profile events, including playoffs, professional women’s hockey games, outdoor games, and league events such as the AHL All-Star Game (if applicable)
• Coordinate premium hospitality ticketing, including suites, club seating, and VIP access, ensuring white-glove service standards
• Work cross-functionally with Arena Operations and Security to optimize entry processes with mobile ticketing technology
• Ensure financial accuracy through daily reconciliation, settlement reporting, and collaboration with Finance on forecasting and budgeting
• Maintain strong relationships with third-party vendors, ticketing partners, and internal stakeholders to continuously improve systems and processes
• Lead innovation in ticketing technology, including mobile wallet adoption, contactless entry, and fan-facing digital enhancements
• Provide executive-level reporting and insights on attendance, yield, pricing performance, and revenue optimization opportunities

Qualifications

• Bachelor’s degree in Sports Management, Business Administration, Finance or related field
• 3-5+ years of progressive experience in ticket operations, preferably within a professional sports or large-scale live entertainment
• Demonstrated experience working with enterprise ticketing systems such as AXS (Back Office), Ticketmaster, TM Host or similar platforms
• Proven track record of managing high-volume events and large seating inventories
• Strong understanding of ticket sales lifecycle, including season tickets, renewals, group sales and premium ticketing
• Strong knowledge of computer programs, must be proficient in Excel and database applications, as well as Word and Outlook
• Effective interpersonal and communication skills for cross-department collaboration and vendor management
• Strong time management and organizational skills
• Proven ability to lead and develop cross-functional teams to meet operational and strategic goals
• Able to handle sensitive financial data, VIP client information, and internal reporting with professionalism
• Able to interpret sales data, identify trends, and support dynamic pricing and revenue optimization strategies
• Able to relate professionally to all levels of staff, management, clientele, and suppliers
• Able to work non-traditional hours, in non-traditional settings including nights, weekends and holidays
• Able to deliver excellent customer service in a fast-paced environment