Manager, Ticket Operations & CRM

About the role

The Manager, Ticket Operations & CRM will oversee all aspects of ticket operations for FC Tulsa, including managing processes to translate ticket data to usable ticket sales information via Hubspot CRM. The position requires a highly tech-savvy, organized, and detail-oriented professional who oversees the execution of FC Tulsa ticket operations and efficiently supports ticket transactions and the customer ticket purchasing experience.

Duties and Responsibilities

• Oversee and manage the building of all game events, offers, ticket inventory, collection of ticket revenue, and processing and fulfillment of tickets.
• Continuously work with SeatGeek (FC Tulsa's ticketing platform) to improve the customer experience with ticketing products and technology.
• Manage processes to translate ticket data to usable ticket sales information via Hubspot CRM.
• Oversee and support data tracking and reporting related to ticket sales and accounts.
• Handle customer service issues on game nights.
• Oversee financial reconciliation in regard to daily reporting, monthly reporting, and event settlement.
• Staff, manage, direct, evaluate, and provide leadership to part-time staff and box office personnel.
• Support Sales and Service staff with order processing and payments.
• Help manage the CRM database (HubSpot).
• Other duties as assigned.

Qualifications

• Bachelor’s degree
• 2+ years of related work experience in ticket operations for a professional sports team or university.
• Experience and working knowledge of SeatGeek a bonus.
• Excellent interpersonal skills and superior verbal and written communication skills; able to professionally communicate and interact with all levels of management.
• Skilled problem solver, using techniques and data.
• High proficiency with Microsoft Excel.
• Ability to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline-driven environment.
• Possess excellent customer service, organization, and computer skills.
• Must have strong initiative and work ethic and be able to function without supervision.
• Work quickly and accurately under pressure.
• Must have U.S. work authorization.