Manager, The Connection Bowling, Billiards, and Games

Responsibilities

• Formulates new programs and reviews existing programs for the Connection, applying market data, trends in higher education, and Division of Student Life goals.
• Collaborates with university departments and groups for the use of the facility to establish new programs based on their program needs and the availability of the facility.
• Coordinates with UMC operations teams to review event logistics and coordinate operational support for private parties and events.
• Serves as the primary point of contact for clients regarding facility offerings, event capabilities, facility use guidelines, and event scheduling.
• Researches trends in game area facilities, including using resources through professional organizations such as ACUI or NACAS, and the communities of practice.
• Collaborates with Division of Student Life communications and marketing staff to develop marketing strategies for promotional programs, products, and services following established university policies and guidelines.
• Performs monthly product inventory, assessing product performance, and profitable pricing structures for goods and services.
• Prepares monthly and ad hoc financial reports in conjunction with UMC Business Development Manager.
• Makes recommendations on long-range improvements and programming, capital purchases, and repairs.
• Hires, trains, and manages one graduate student and up to 35 student hourly staff.
• Schedules staff appropriately to cover normal business operations, programs, special events, and parties.
• Ensures staffing levels meet the operational needs of the facility to provide exceptional customer service while keeping the overall budget in mind.
• Adopts and supports the UMC and Division’s student development goals and learning outcomes through daily supervision of staff, sound training programs, and the performance management process.
• Works with a variety of interdepartmental staff within the UMC to implement comprehensive plans for the Connection facility covering safety, preventative maintenance of equipment, and capital upgrades.
• Ensures that the facility is a clean, safe, and attractive venue by working with student staff, UMC departments, and non-university entities.
• Reviews current policies and procedures and implements operational changes to ensure the facility remains up to date and follows UMC, university, and state policies, rules, and regulations.
• Formulates annual and monthly training for self and staff to ensure consistency of service provided and policy compliance.
• Maintains manager food safety certification, tracks and supports staff certification compliance, and ensures established daily operating and food safety guidelines are consistently followed.
• Oversees and ensures adherence to all university and campus policies governing alcohol service operations.

Qualifications

• Bachelor's degree from an accredited college or university in either a field of Business, Recreation, Sports Management or equivalent experience.
• 1-3 years experience overseeing a retail operation or sports/recreation program.

Preferred Qualifications

• Graduation from an accredited college or university with Masters Degree in either a field of Higher Education Administration, Business, Recreation, Sports management or other related field.
• 3 years of experience overseeing a retail operation or sports/recreation program.
• 3 years of experience working with budgets with a minimum of 250k in revenue.
• 3 years of supervisory experience, including hiring, training, performance management, and corrective action process.
• Experience working with and maintaining AMF Qubica or Brunswick bowling equipment, scoring, and point of sale systems.
• Experience working with EMS or similar event management software systems.
• Experience working in a university or college setting.
• Minimum 1 years supervisory experience including hiring, training, performance reviews, and discipline.