Manager, Retail & Delivery - Appleton Service Center

About the role

RIV Level: 6
Address: 3275 E Winslow Ave, Appleton, WI 54911
Rivi Rivian is seeking a dynamic and results-oriented Retail and Delivery Manager to help us scale with purpose and precision.

Responsibilities

• Ensure that the customer experience is best-in-class across your region: authentic, engaging, educational and aligned with Rivian’s core values and culture
• Drive sales performance and execute strategic initiatives across your location(s) to achieve revenue targets and market share growth
• Own, track, and deliver on Key Performance Indicators (KPIs), ensuring the team is invested in the related company-wide strategic objectives while driving individual location and employee performance
• Responsible for ensuring flawless execution across all stages of the vehicle delivery process—including vehicle preparation, customer paperwork, logistics coordination, and final vehicle handoff
• Partner with Service, Vehicle Operations and other departments to analyze operations and processes to recommend changes that will drive efficiency and lower operating expenses
• Optimize the staffing model to align resources with customer demand, designing efficient schedules and shift patterns that maximize efficiency and deliver a best-in-class customer experience
• Collaborate cross-functionally to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion
• Manage operations in alignment with the financial plan, including revenue plan, payroll budget, and overall store P&L
• Enforce high fidelity in document execution to prevent errors and safeguard revenue
• Enforce compliance with all local, state, and federal regulations as well as Rivian company policy and procedures
• Take on additional projects, duties and assignments as required and/or by request from the leadership

Qualifications

• 5+ years of experience in field sales; 2+ field leadership, preferably multi-unit management
• Retail, sales, hospitality or similar fields highly preferred; experience in a direct-to-consumer business model and/or commission-based sales organization a plus
• Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations
• Bachelor's degree or equivalent relevant working experience
• Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 75% based on business needs
• Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management
• Comfortable operating large, high performance vehicles and conducting demo drives with customers
• Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period.
• Willingness to work in various working conditions including being in a full service retail location or service center, including working outdoors and operating vehicles in unpredictable weather conditions
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Competencies

• Excellent written and verbal language skills in English, additional languages a plus
• Strong analytical skills and proficiency in utilizing sales data and metrics
• Results-driven with a focus on achieving and exceeding sales targets
• Possess an entrepreneurial mindset and apply a scrappy and resourceful approach to everything you do. Solve problems and overcome challenges with creativity and ingenuity
• Build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment
• Outstanding verbal and written communication required
• Skilled use of project management tools and well versed in memo and presentation building; Confluence, Smartsheet, and MS Office/Google suite

Pay

The salary range for this role is $74,400 to $93,000 for Wisconsin based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate is eligible for bonus payments based on site or regional performance per plan terms and conditions, and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee).