Manager, Retail & Delivery - Appleton Service Center

About the role

RIV Level: 6
Address: 3275 E Winslow Ave, Appleton, WI 54911
Rivi Rivian is seeking a dynamic and results-oriented Retail and Delivery Manager to help us scale with purpose and precision.

Responsibilities

• Ensure that the customer experience is best-in-class across your region: authentic, engaging, educational and aligned with Rivian’s core values and culture
• Drive sales performance and execute strategic initiatives across your location(s) to achieve revenue targets and market share growth
• Own, track, and deliver on Key Performance Indicators (KPIs), ensuring the team is invested in the related company-wide strategic objectives while driving individual location and employee performance
• Responsible for ensuring flawless execution across all stages of the vehicle delivery process—including vehicle preparation, customer paperwork, logistics coordination, and final vehicle handoff
• Partner with Service, Vehicle Operations and other departments to analyze operations and processes to recommend changes that will drive efficiency and lower operating expenses
• Optimize the staffing model to align resources with customer demand, designing efficient schedules and shift patterns that maximize efficiency and deliver a best-in-class customer experience
• Collaborate cross-functionally to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion
• Manage operations in alignment with the financial plan, including revenue plan, payroll budget, and overall store P&L
• Enforce high fidelity in document execution to prevent errors and safeguard revenue
• Enforce compliance with all local, state, and federal regulations as well as Rivian company policy and procedures
• Take on additional projects, duties and assignments as required and/or by request from the leadership

Qualifications

• 5+ years of experience in field sales; 2+ field leadership, preferably multi-unit management
• Retail, sales, hospitality or similar fields highly preferred; experience in a direct-to-consumer business model and/or commission-based sales organization a plus
• Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations
• Bachelor's degree or equivalent relevant working experience
• Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 75% based on business needs
• Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management
• Comfortable operating large, high performance vehicles and conducting demo drives with customers
• Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Ability to obtain and maintain local sales licenses if applicable in your state
• Physical Requirements: Willingness to work in various working conditions including being in a full service retail location or service center, including working outdoors and operating vehicles in unpredictable weather conditions

Skills

• Excellent written and verbal language skills in English, additional languages a plus
• Strong analytical skills and proficiency in utilizing sales data and metrics
• Results-driven with a focus on achieving and exceeding sales targets
• Possess an entrepreneurial mindset and apply a scrappy and resourceful approach to everything you do. Solve problems and overcome challenges with creativity and ingenuity
• Build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment
• Outstanding verbal and written communication required
• Skilled use of project management tools and well versed in memo and presentation building; Confluence, Smartsheet, and MS Office/Google suite

Benefits

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.