RETAIL MANAGER, DINING SERVICES

TouchPoint, part of Support Services, provides customer-focused support services including healthcare housekeeping, laundry processing management, patient transportation, and food service. We are a team of committed and talented individuals dedicated to quality, exceptional customer service, and delivering the best outcomes for our clients.

About the role

As the Retail Dining Manager, you will oversee the daily operations of multiple retail dining venues within a hospital environment, including cafés, coffee shops, catering services, and physician lounges. This role focuses on delivering an outstanding guest experience, driving operational excellence, managing financial performance, and leading a high-performing team. The ideal candidate is a hands-on leader with a passion for hospitality, foodservice operations, and team development.

Responsibilities

• Manage the daily operations of hospital retail dining locations, including cafés, coffee shops, physician lounges, and catering services
• Ensure exceptional customer service and guest satisfaction across all retail venues
• Lead, coach, train, and develop frontline team members to maintain high performance and service standards
• Support hiring, onboarding, scheduling, performance management, and employee engagement initiatives
• Oversee retail merchandising, promotional activities, and marketing efforts to drive participation and sales
• Manage cash handling procedures, point-of-sale operations, and financial controls
• Monitor labor costs, productivity, sales performance, and operating expenses to achieve business goals
• Coordinate and execute catering events, special functions, and hospital-related meetings
• Maintain compliance with company standards, client expectations, health department regulations, and safety requirements
• Complete and review daily, weekly, and monthly operational and financial reports
• Collaborate with department leadership to identify opportunities for process improvement and operational efficiencies
• Foster strong relationships with hospital staff, physicians, patients, visitors, and other key stakeholders

Qualifications

• 2+ years of foodservice, retail, hospitality, or dining management experience
• Experience managing multiple dining concepts such as cafés, coffee shops, catering operations, restaurants, hotels, healthcare, higher education, or corporate dining environments
• Demonstrated experience leading and developing teams in a fast-paced service environment
• Catering and event management experience preferred
• Retail merchandising, marketing, and promotional program experience preferred
• Strong understanding of cash handling, revenue management, and retail financial controls
• Excellent customer service, communication, organizational, and problem-solving skills
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and internet applications
• Associate's degree in Hospitality, Business, Culinary Management, or a related field preferred
• Healthcare foodservice experience is a plus

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.