Manager - Hospitality Services (Retail)

Job Responsibilities

• Responsible for the campus-wide food service operations
• Ensure customer satisfaction and lead execution of daily operations & campus events
• Assist in all departmental administrative and supervisory functions and assume full responsibility for departmental performance
• Implement and manage retail programs to ensure compliance with St. Jude's foodservice standards
• Collaborate with key stakeholders (e.g., senior leadership, customers, other teams) to deliver outstanding service levels and guest experience
• Ensure proper financial controls are in place to manage costs, revenues, and retail sales mix
• Engage in hiring, performance management, and other people processes
• Plan ongoing training and skill-building programs for own team; Identify and address team strengths/ skill gaps through appropriate interventions
• Perform other duties as assigned to meet the goals and objectives of the department and institution
• Maintain regular and predictable attendance

Requirements

• High School Diploma/GED required
• Bachelor's degree preferred
• 5+ years of progressively responsible food service experience (People Managers only)
• 2+ years of experience managing people as direct reports, preferred
• Experience leading projects/processes end-to-end, including resource planning and management, and communication and collaboration with internal cross-functional teams and external partners preferred
• Experience developing and implementing department-wide process improvement initiatives
• Some experience presenting in team meetings and/or to senior management
• Proven performance in earlier role

Qualifications

• ServSafe Food Protection Manager or another American National Standards Institute-approved Food Protection Manager Certification required within 3 months of hire

Special Skills, Knowledge, and Abilities

• Able to deliver results through others by setting stretch goals and holding them accountable
• Coaches team members with concrete feedback and improvement ideas, including addressing employee relations concerns
• Explores opportunities for development of direct reports that make their work enriching, empower them, and stretch their growth in lateral areas
• Builds a culture of customer centricity among peers and teams
• Able to draw insights from different sets of data and quickly understand why issues are happening
• Solves problems quickly by identifying the right causes
• Encourages others to see the opportunities ahead amidst changing circumstances, even when the details have not been finalized
• Keeps teams energized and focused on high-quality results
• Thinks long-term in building and executing metrics-driven plans and stretch goals for St. Jude
• Builds structures and processes with clear lines of authority and accountability so teams know what they are empowered and accountable to do
• Able to present/facilitate independently in senior-level meetings
• Presents information as a structured story and anticipates questions well
• Addresses difficult questions and challenges effectively