Retail Manager

About the role

Aramark Healthcare+ is seeking an experienced Retail Manager to oversee day-to-day retail dining operations at Houston Methodist Cypress Hospital in Cypress, Texas. This role leads all aspects of retail food service, ensuring a high-quality dining experience that meets client expectations and company standards. The Retail Manager drives operational excellence, builds and develops a strong team, and delivers a consistently positive customer experience in a fast-paced healthcare environment.

Responsibilities

• Leverages Aramark's coaching model to engage and develop team members to their fullest potential
• Ensures individual and team performance meets objectives and client expectations
• Ensures safety and sanitation standards in all operations
• Maintains effective client and customer rapport for mutually beneficial business relationships
• Identifies client needs and communicates operational progress
• Ensures the completion and maintenance of profit and loss statements
• Delivers client and company financial targets
• Adopts all Aramark processes and systems, understands performance metrics, data, order and inventory trends; educates teams on key levers to improve margins
• Creates value through efficient operations, appropriate cost controls, and profit management
• Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensures entire team is trained and able to execute
• Supervises team regarding production, quality and control
• Maintains a safe and healthy environment for clients, customers and employees
• Primarily responsible for food service at an assigned retail food location
• Assists in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
• Assists in location forecast and accounting
• Conducts periodic inventory; performs other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards
• Coordinates activities with other internal departments
• Interfaces with vendors and key service users within client organization
• Manages Front of House (Cafeteria, Food Court, Quick Service) dining operations
• Develops and implements retail services plans to improve service, quality and profitability of service areas
• Maintains effective working relationships with other departments to provide a unified retail experience for customers

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Requirements

• Bachelor’s degree from an accredited college or university
• 2-3 years of food service, retail, hospitality, or healthcare leadership experience
• 1-3 years of supervisory or management experience
• Experience managing retail operations, catering services, or multiple food service outlets preferred
• Strong communication, leadership, and customer service skills
• Proficiency with Microsoft Office applications, including Excel, and the ability to learn new systems quickly
• Self-starter with the ability to work independently in a fast-paced, growing environment
• Occasional lifting, carrying, pushing, and pulling up to 50 lbs., and the ability to stand for extended periods

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing—a new challenge, a sense of belonging, or just a great place to work—our focus is helping you reach your full potential.