Retail Manager

Responsible for operations of an assigned retail location, ensuring efficient store performance in line with Aramark’s policies, procedures, and client contract. Coordinates guest services to create a positive impression for staff and visitors.

Responsibilities

• Oversee non-selling aspects of the retail operation: inventory management, warehouse management, receiving, ticketing, and distribution.
• Work with HR to hire staff, maintain accurate event-based staffing, and stay within payroll budget.
• Develop and train customer service programs and product knowledge.
• Ensure accurate opening/closing procedures, including cash/credit card accountability and security requirements.
• Address and resolve customer issues.
• Verify financial transaction reports, including sales and merchandise transfers.
• Periodically check merchandise ticketing accuracy and lead physical inventories.
• Maintain effective client and customer relationships.
• Job duties may change or new ones may be assigned without formal notice to meet business commitments.

Requirements

• 2–4 years of experience or a combination of education and experience providing comparable knowledge and skills.
• Bachelor’s degree or equivalent experience in business or a related field.
• Familiarity with Microsoft Office and Point of Sale (POS) systems.
• Ability to work a flexible, event-based schedule, including evenings and weekends.
• Strong organizational skills.
• Profit and loss (P&L) accountability and/or contract-managed service experience preferred.
• Ability to demonstrate excellent customer service using Aramark’s standard service model.

Pay

$65,000 to $72,000 per year.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Work/life resources.
• Retirement savings plans, including 401(k).
• Paid time off, including parental leave and disability coverage.
• Benefits vary by location, legal requirements, eligibility, and work status.