Manager, Patient Access Services - Mount Sinai Hospital-Full-Time-Evenings

We need to output HTML fragment with sections: About the role? Actually description includes "Job Description Manager, Patient Access Services- Mount Sinai Hospital-Full-Time-Evenings". We should not repeat job title as heading. Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. We need to parse content: - Description: The RCM – Manager of Patient Access Services is responsible for day-to-day management... This is about the role. Could be "About the role". We'll put that in

About the role

then

with that paragraph. - Responsibilities: There's a big list under "Responsibilities Operational Oversight", "Supervise, coach, and develop...", "Collaboration & Communication". We'll combine into a

• list. Need to preserve all substantive info. Should we separate subheadings? Not required; just list items. - Minimum Knowledge, Skills, And Abilities Required: That's like Skills/Requirements. Could be "Skills" or "Requirements". We'll treat as "Skills". Provide
  . - Qualifications: Education Requirements, Experience Requirements, Working Conditions. Could be "Qualifications". We'll put that. - Employer Description: That's about Mount Sinai. Could be "About the organization" but not in allowed headings. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Employer description maybe not needed? It's substantive but not matching allowed headings. Could we put under "About the role"? Probably not. The instruction: "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples, but we should prefer those headings. However we could also add other headings if needed? It says "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings for sections; not that we cannot add others, but likely they expect only those. Employer description could be considered "About the role"? Not exactly. Might be okay to include as a paragraph under "About the role" or maybe we can omit because it's boilerplate? It's not boilerplate; it's description of employer. Might be considered relevant. But we could incorporate into "About the role" as extra paragraph. - Compensation: Pay range given. So we need a Pay section with that range. - Benefits: Not mentioned explicitly; no benefits details. So we should not create Benefits section. - Schedule: Not mentioned besides Full-Time-Evenings in job title line. The posting says "Full-Time-Evenings". That's schedule info. So we can include Schedule section with "Full-Time, Evenings". However we must not repeat job title as heading; but schedule info is separate. - Requirements: Could be separate from Qualifications? The posting has "Minimum Knowledge, Skills, And Abilities Required" and "Qualifications". We could treat "Minimum Knowledge, Skills, And Abilities Required" as Skills, and "Qualifications" as Qualifications. Or we could combine. The instruction: Prefer a few substantive sections over many thin ones. So maybe combine Skills and Qualifications into one "Qualifications" section? But we have both skills and qualifications. Could make two sections: Skills and Qualifications. Both are substantive. - Requirements heading: Not present explicitly but we could treat "Minimum Knowledge, Skills, And Abilities Required" as Requirements. But we already have Skills. Let's follow: Use "Skills" for that list. Use "Qualifications" for education/experience/working conditions. - Pay: we have salary range. - Schedule: we have Full-Time-Evenings. Now we need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes "Equal Opportunity Employer" paragraph; we should remove that. Also "Employer Description" maybe not boilerplate but it's about organization; we can keep as part of About the role? Might be okay. We need to preserve all substantive information; do not invent or summarize away detail. Let's extract substantive paragraphs: About the role: The RCM – Manager of Patient Access Services is responsible for the day-to-day management of Patient Access operations across assigned hospital service areas (e.g., Emergency Department, Admitting, Same Day Surgery, Labor & Delivery). As needed, this role will also provide leadership support to other patient access areas across one or more hospital locations. This role ensures accurate patient registration, insurance verification, financial clearance, and compliance with all regulatory, payer, and organizational requirements. The Manager provides direct leadership to Patient Access supervisors, leads, and staff. They also support center led revenue cycle initiatives, and promote a consistent, patient-centered access experience. This position works collaboratively with Revenue Cycle, Finance, Case Management, Clinical leadership, IT, and Human Resources to support operational efficiency, regulatory compliance, and patient satisfaction. That's the description. Responsibilities: list items: - Manage daily Patient Access operations to ensure accurate and timely registration, insurance capture, and compliance with regulatory and payer requirements. - Monitor performance metrics related to productivity, accuracy, and quality; implement corrective actions as needed. - Identify workflow gaps and lead process improvement initiatives to enhance efficiency and data integrity. - Ensure staff receive appropriate onboarding, ongoing education, and regulatory training, including customer service standards (AIDET). - Maintain working knowledge of patient access workflows, payer requirements, and front-end revenue cycle metrics. - Support standardized, efficient, and compliant Patient Access practices. - Build effective working relationships with internal stakeholders across departments. - Ensure compliance with HIPAA privacy and security standards. - Adhere to established organizational policies, procedures, and standards of behavior. - Perform other duties as assigned. - Supervise, coach, and develop Patient Access supervisors, leads, and frontline staff. - Foster a culture of accountability, professionalism, and service excellence. - Manage staff performance in accordance with 1199 collective bargaining agreements, including counseling, corrective action, and disciplinary documentation. - Maintain effective working relationships with Human Resources and Labor Relations. - Participate in investigatory meetings, grievance processes, and other labor-related matters as required. - Communicate operational performance, risks, and improvement initiatives to leadership as appropriate. - Partner with IT and Revenue Cycle teams to ensure Patient Access workflows are optimized within EPIC. - Participate in system upgrades, testing, and workflow improvements to support front-end revenue capture and operational performance. That's all. Skills (Minimum Knowledge, Skills, And Abilities Required): - Experience managing Patient Access or front-end revenue cycle operations within a hospital or large health system. - Knowledge of registration, insurance verification, and financial clearance processes. - Strong interpersonal, communication, and leadership skills. - Ability to manage multiple priorities in a fast-paced healthcare environment. - Ability to work effectively in a collaborative, matrixed organization. Qualifications: - Education Requirements: Bachelor’s Degree strongly preferred; or High School Diploma/GED with equivalent, 3-4 years of directly relevant experience. - Experience Requirements: Minimum 3 years of leadership or supervisory experience in Patient Access or revenue cycle operations within a hospital or large health system. Experience working in a unionized healthcare environment preferred. Experience with EPIC preferred. - Working Conditions: Hospital or ambulatory environment. Pay: - The salary range for the role is $86772 - $130159 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Schedule: - Full-Time-Evenings (from job title). Could phrase as "Full-Time, Evenings". Now we need to output HTML fragment with

  headings and

  or

  • . No extra markup. We'll order sections logically: About the role, Responsibilities, Skills, Qualifications, Pay, Schedule. Make sure not to include empty sections. Let's craft:

    About the role

    The RCM – Manager of Patient Access Services is responsible for the day-to-day management of Patient Access operations across assigned hospital service areas (e.g., Emergency Department, Admitting, Same Day Surgery, Labor & Delivery). As needed, this role will also provide leadership support to other patient access areas across one or more hospital locations. This role ensures accurate patient registration, insurance verification, financial clearance, and compliance with all regulatory, payer, and organizational requirements. The Manager provides direct leadership to Patient Access supervisors, leads, and staff. They also support center led revenue cycle initiatives, and promote a consistent, patient-centered access experience. This position works collaboratively with Revenue Cycle, Finance, Case Management, Clinical leadership, IT, and Human Resources to support operational efficiency, regulatory compliance, and patient satisfaction.

    Responsibilities

    • Manage daily Patient Access operations to ensure accurate and timely registration, insurance capture, and compliance with regulatory and payer requirements.
    • Monitor performance metrics related to productivity, accuracy, and quality; implement corrective actions as needed.
    • Identify workflow gaps and lead process improvement initiatives to enhance efficiency and data integrity.
    • Ensure staff receive appropriate onboarding, ongoing education, and regulatory training, including customer service standards (AIDET).
    • Maintain working knowledge of patient access workflows, payer requirements, and front-end revenue cycle metrics.
    • Support standardized, efficient, and compliant Patient Access practices.
    • Build effective working relationships with internal stakeholders across departments.
    • Ensure compliance with HIPAA privacy and security standards.
    • Adhere to established organizational policies, procedures, and standards of behavior.
    • Perform other duties as assigned.
    • Supervise, coach, and develop Patient Access supervisors, leads, and frontline staff.
    • Foster a culture of accountability, professionalism, and service excellence.
    • Manage staff performance in accordance with 1199 collective bargaining agreements, including counseling, corrective action, and disciplinary documentation.
    • Maintain effective working relationships with Human Resources and Labor Relations.
    • Participate in investigatory meetings, grievance processes, and other labor-related matters as required.
    • Communicate operational performance, risks, and improvement initiatives to leadership as appropriate.
    • Partner with IT and Revenue Cycle teams to ensure Patient Access workflows are optimized within EPIC.
    • Participate in system upgrades, testing, and workflow improvements to support front-end revenue capture and operational performance.

    Skills

    • Experience managing Patient Access or front-end revenue cycle operations within a hospital or large health system.
    • Knowledge of registration, insurance verification, and financial clearance processes.
    • Strong interpersonal, communication, and leadership skills.
    • Ability to manage multiple priorities in a fast-paced healthcare environment.
    • Ability to work effectively in a collaborative, matrixed organization.

    Qualifications

    • Bachelor’s Degree strongly preferred; or High School Diploma/GED with equivalent, 3-4 years of directly relevant experience.
    • Minimum 3 years of leadership or supervisory experience in Patient Access or revenue cycle operations within a hospital or large health system. Experience working in a unionized healthcare environment preferred. Experience with EPIC preferred.
    • Hospital or ambulatory environment.

    Pay

    The salary range for the role is $86,772 - $130,159 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

    Schedule