Manager, Patient Access Services-Mount Sinai West-Full-Time-Days

About the role

The RCM – Manager of Patient Access Services oversees day‑to‑day Patient Access operations across assigned hospital service areas (e.g., Emergency Department, Admitting, Same Day Surgery, Labor & Delivery), provides leadership support to other patient access areas as needed, ensures accurate patient registration, insurance verification, financial clearance, and compliance with regulatory, payer, and organizational requirements, and leads supervisors, leads, and frontline staff while collaborating with Revenue Cycle, Finance, Case Management, Clinical leadership, IT, and Human Resources to drive efficiency, compliance, and patient satisfaction.

Responsibilities

• Manage daily Patient Access operations to ensure accurate and timely registration, insurance capture, and compliance with regulatory and payer requirements.
• Monitor performance metrics related to productivity, accuracy, and quality; implement corrective actions as needed.
• Identify workflow gaps and lead process improvement initiatives to enhance efficiency and data integrity.
• Ensure staff receive appropriate onboarding, ongoing education, and regulatory training, including customer service standards (AIDET).
• Maintain working knowledge of patient access workflows, payer requirements, and front‑end revenue cycle metrics.
• Support standardized, efficient, and compliant Patient Access practices.
• Build effective working relationships with internal stakeholders across departments.
• Ensure compliance with HIPAA privacy and security standards.
• Adhere to established organizational policies, procedures, and standards of behavior.
• Perform other duties as assigned.
• Supervise, coach, and develop Patient Access supervisors, leads, and frontline staff.
• Foster a culture of accountability, professionalism, and service excellence.
• Manage staff performance in accordance with 1199 collective bargaining agreements, including counseling, corrective action, and disciplinary documentation.
• Maintain effective working relationships with Human Resources and Labor Relations.
• Participate in investigatory meetings, grievance processes, and other labor‑related matters as required.
• Communicate operational performance, risks, and improvement initiatives to leadership as appropriate.
• Partner with IT and Revenue Cycle teams to ensure Patient Access workflows are optimized within EPIC.
• Participate in system upgrades, testing, and workflow improvements to support front‑end revenue capture and operational performance.

Minimum Knowledge, Skills, and Abilities

• Experience managing Patient Access or front‑end revenue cycle operations within a hospital or large health system.
• Knowledge of registration, insurance verification, and financial clearance processes.
• Strong interpersonal, communication, and leadership skills.
• Ability to manage multiple priorities in a fast‑paced healthcare environment.
• Ability to work effectively in a collaborative, matrixed organization.

Qualifications

• Education: Bachelor’s Degree strongly preferred; or High School Diploma/GED with equivalent, 3‑4 years of directly relevant experience.
• Experience: Minimum 3 years of leadership or supervisory experience in Patient Access or revenue cycle operations within a hospital or large health system. Experience working in a unionized healthcare environment preferred. Experience with EPIC preferred.

Working Conditions

Hospital or ambulatory environment.

Pay

The salary range for the role is $86,772 – $130,159 annually.