Manager, Patient Access Services-Mount Sinai South Nassau-Full-Time-Days
About the role
The RCM – Manager of Patient Access Services is responsible for the day-to-day management of Patient Access operations across assigned hospital service areas (e.g., Emergency Department, Admitting, Same Day Surgery, Labor & Delivery). As needed, this role will also provide leadership support to other patient access areas across one or more hospital locations. This role ensures accurate patient registration, insurance verification, financial clearance, and compliance with all regulatory, payer, and organizational requirements. The Manager provides direct leadership to Patient Access supervisors, leads, and staff. They also support center led revenue cycle initiatives, and promote a consistent, patient-centered access experience. This position works collaboratively with Revenue Cycle, Finance, Case Management, Clinical leadership, IT, and Human Resources to support operational efficiency, regulatory compliance, and patient satisfaction.
Responsibilities
- Manage daily Patient Access operations to ensure accurate and timely registration, insurance capture, and compliance with regulatory and payer requirements.
- Monitor performance metrics related to productivity, accuracy, and quality; implement corrective actions as needed.
- Identify workflow gaps and lead process improvement initiatives to enhance efficiency and data integrity.
- Ensure staff receive appropriate onboarding, ongoing education, and regulatory training, including customer service standards (AIDET).
- Maintain working knowledge of patient access workflows, payer requirements, and front-end revenue