Manager, Patient Access Services -Mount Sinai Brooklyn-Full-Time -Days

About the Role

The RCM – Manager of Patient Access Services is responsible for the day-to-day management of Patient Access operations across assigned hospital service areas (e.g., Emergency Department, Admitting, Same Day Surgery, Labor & Delivery). This role ensures accurate patient registration, insurance verification, financial clearance, and compliance with all regulatory, payer, and organizational requirements. The Manager provides direct leadership to Patient Access supervisors, leads, and staff, supports center-led revenue cycle initiatives, and promotes a consistent, patient-centered access experience.

Responsibilities

• Manage daily Patient Access operations to ensure accurate and timely registration, insurance capture, and compliance with regulatory and payer requirements.
• Monitor performance metrics related to productivity, accuracy, and quality; implement corrective actions as needed.
• Identify workflow gaps and lead process improvement initiatives to enhance efficiency and data integrity.
• Ensure staff receive appropriate onboarding, ongoing education, and regulatory training, including customer service standards (AIDET).
• Maintain working knowledge of patient access workflows, payer requirements, and front-end revenue cycle metrics.
• Support standardized, efficient, and compliant Patient Access practices.
• Build effective working relationships with internal stakeholders across departments.
• Ensure compliance with HIPAA privacy and security standards.
• Adhere to established organizational policies, procedures, and standards of behavior.
• Supervise, coach, and develop Patient Access supervisors, leads, and frontline staff.
• Foster a culture of accountability, professionalism, and service excellence.
• Manage staff performance in accordance with 1199 collective bargaining agreements, including counseling, corrective action, and disciplinary documentation.
• Maintain effective working relationships with Human Resources and Labor Relations.
• Participate in investigatory meetings, grievance processes, and other labor-related matters as required.
• Communicate operational performance, risks, and improvement initiatives to leadership as appropriate.
• Partner with IT and Revenue Cycle teams to ensure Patient Access workflows are optimized within EPIC.
• Participate in system upgrades, testing, and workflow improvements to support front-end revenue capture and operational performance.

Qualifications

• Bachelor’s Degree strongly preferred; or High School Diploma/GED with equivalent, 3-4 years of directly relevant experience.
• Minimum 3 years of leadership or supervisory experience in Patient Access or revenue cycle operations within a hospital or large health system.
• Experience working in a unionized healthcare environment preferred.
• Experience with EPIC preferred.

Skills

• Knowledge of registration, insurance verification, and financial clearance processes.
• Strong interpersonal, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Ability to work effectively in a collaborative, matrixed organization.

Pay

The salary range for this role is $86,772 - $130,159 annually. Actual salaries depend on a variety of factors, including experience, education, and operational need.

About The Mount Sinai Health System

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it.

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.