Supervisor, Patient Access Services-Mount Sinai Hospital-Full-Time-Nights

About the role

The RCM – Supervisor Patient Access Services is responsible for day‑to‑day oversight of frontline Patient Access staff within assigned hospital service areas (e.g., Emergency Department, Admitting, Same Day Surgery, Labor & Delivery). The role supports accurate patient registration, insurance verification, financial clearance, and delivery of a positive patient experience. The Supervisor works under the direction of the Manager of Patient Access Services and assists in maintaining operational efficiency, regulatory compliance, and staff performance standards. This position also serves as a resource for registration workflow, system questions, and customer service concerns.

Responsibilities

• Operational Oversight
  • Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
  • Monitor staff productivity and quality performance; provide real‑time feedback and coaching.
  • Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
  • Assist with staffing assignments and coverage to ensure adequate departmental support.
  • Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
  • Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
  • Support compliance with HIPAA privacy and security standards.
  • Ensure adherence to departmental policies, procedures, and service standards.
  • Perform other duties as assigned.
• Staff Supervision & Development
  • Supervise frontline Patient Access representatives, including scheduling, attendance monitoring, and performance feedback.
  • Support onboarding and training of new staff in collaboration with department leadership.
  • Provide ongoing coaching to reinforce customer service standards (e.g., AIDET) and registration accuracy.
  • Address routine employee concerns and escalate complex matters to the Manager and/or Human Resources.
  • Support management of staff performance in accordance with 1199 collective bargaining agreements.
  • Participate in counseling sessions and corrective action processes under the guidance of the Manager and Human Resources.
  • Maintain effective working relationships with Human Resources and Labor Relations.
• Collaboration & Communication
  • Serve as the first point of contact for staff regarding workflow questions and operational issues.
  • Communicate departmental updates and expectations from leadership to frontline staff.
  • Partner with clinical units and internal departments to resolve patient access‑related issues in real time.

Requirements

• Experience in Patient Access, registration, or front‑end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast‑paced healthcare environment.
• Basic leadership or team‑lead experience preferred.

Qualifications

Education Requirements: High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred.

Experience Requirements: Minimum 1–2 years of experience in Patient Access or hospital registration required; prior supervisory or lead experience preferred; experience in a unionized healthcare environment preferred; experience with EPIC preferred.

Working Conditions: Hospital or ambulatory environment.

About Mount Sinai Health System

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees across eight hospitals, 400+ outpatient practices, 300+ labs, a school of nursing, and a leading school of medicine. The system delivers comprehensive health‑care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence while keeping patients’ medical and emotional needs at the center of care. Mount Sinai is consistently ranked by U.S. News & World Report and recognized for excellence in numerous specialties.

Pay

The salary range for this role is $78,884 – $118,326 annually. Actual salaries depend on experience, education, and operational need. The range does not include bonuses, differential pay, or other forms of compensation.