Supervisor, Patient Access Services-Mount Sinai Hospital-Full-Time-Nights

About the role

The RCM – Supervisor, Patient Access Services oversees frontline Patient Access staff in assigned hospital service areas such as the Emergency Department, Admitting, Same Day Surgery, and Labor & Delivery. The role ensures accurate patient registration, insurance verification, financial clearance, and a positive patient experience while supporting operational efficiency, regulatory compliance, and staff performance standards.

Responsibilities

• Operational Oversight
  • Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
  • Monitor staff productivity and quality performance; provide real‑time feedback and coaching.
  • Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
  • Assist with staffing assignments and coverage to ensure adequate departmental support.
  • Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
  • Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
  • Support compliance with HIPAA privacy and security standards.
  • Ensure adherence to departmental policies, procedures, and service standards.
  • Perform other duties as assigned.
• Staff Supervision & Development
  • Supervise frontline Patient Access representatives, including scheduling, attendance monitoring, and performance feedback.
  • Support onboarding and training of new staff in collaboration with department leadership.
  • Provide ongoing coaching to reinforce customer service standards (e.g., AIDET) and registration accuracy.
  • Address routine employee concerns and escalate complex matters to the Manager and/or Human Resources.
  • Support management of staff performance in accordance with 1199 collective bargaining agreements.
  • Participate in counseling sessions and corrective action processes under the guidance of the Manager and Human Resources.
  • Maintain effective working relationships with Human Resources and Labor Relations.
• Collaboration & Communication
  • Serve as the first point of contact for staff regarding workflow questions and operational issues.
  • Communicate departmental updates and expectations from leadership to frontline staff.
  • Partner with clinical units and internal departments to resolve patient access‑related issues in real time.

Skills

• Experience in Patient Access, registration, or front‑end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast‑paced healthcare environment.
• Basic leadership or team‑lead experience (preferred).

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Minimum 1–2 years of experience in Patient Access or hospital registration required.
• Prior supervisory or lead experience preferred.
• Experience in a unionized healthcare environment preferred.
• Experience with EPIC preferred.

Pay

Salary range: $78,884 – $118,326 annually (actual salary depends on experience, education, and operational need).

About the organization

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, employing over 48,000 staff across eight hospitals, 400+ outpatient practices, and numerous labs and schools. The system is nationally recognized for excellence in patient care, research, and education, consistently ranking high in U.S. News & World Report specialties and receiving accolades for innovation and quality.