Supervisor, Patient Access Services-Admitting Dept-Mount Sinai Hospital -Full-Time-Evenings
About the role
The RCM - Supervisor Patient Access Services is responsible for the day-to-day oversight of frontline Patient Access staff within assigned hospital service areas (e.g., Emergency Department, Admitting, Same Day Surgery, Labor & Delivery). As needed, this role will also provide oversight to other patient access areas across one or more hospital locations. This role supports accurate patient registration, insurance verification, financial clearance, and delivery of positive patient experience. The Supervisor works under the direction of the Manager of Patient Access Services and assists in maintaining operational efficiency, regulatory compliance, and staff performance standards. The Supervisor provides direct oversight of frontline staff and serves as a resource for registration workflow, system questions, and customer service concerns.
Responsibilities
- Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
- Monitor staff productivity and quality performance; provide real-time feedback and coaching.
- Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
- Assist with staffing assignments and coverage to ensure adequate departmental support.
- Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
- Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
- Support compliance with HIPAA privacy and security standards.
- Ensure adherence to departmental policies, procedures, and service standards.
- Perform other duties as