Supervisor, Patient Access Services- Mount Sinai Queens-Full-Time-Evenings

About the role

The RCM – Supervisor Patient Access Services is responsible for the day‑to‑day oversight of frontline Patient Access staff within assigned hospital service areas (e.g., Emergency Department, Admitting, Same Day Surgery, Labor & Delivery). As needed, this role will also provide oversight to other patient access areas across one or more hospital locations. The role supports accurate patient registration, insurance verification, financial clearance, and delivery of a positive patient experience. The Supervisor works under the direction of the Manager of Patient Access Services and assists in maintaining operational efficiency, regulatory compliance, and staff performance standards. The Supervisor provides direct oversight of frontline staff and serves as a resource for registration workflow, system questions, and customer service concerns.

Responsibilities

• Operational Oversight: Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation; monitor staff productivity and quality performance with real‑time feedback and coaching; escalate operational issues, system concerns, or workflow barriers to the Manager; assist with staffing assignments and coverage; reinforce compliance with payer requirements, regulatory standards, and organizational policies; maintain working knowledge of registration processes, insurance verification, and financial clearance workflows; support compliance with HIPAA privacy and security standards; ensure adherence to departmental policies, procedures, and service standards; perform other duties as assigned.
• Staff Supervision & Development: Supervise frontline Patient Access representatives, including scheduling, attendance monitoring, and performance feedback; support onboarding and training of new staff in collaboration with department leadership; provide ongoing coaching to reinforce customer service standards (e.g., AIDET) and registration accuracy; address routine employee concerns and escalate complex matters to the Manager and/or Human Resources; support management of staff performance in accordance with 1199 collective bargaining agreements; participate in counseling sessions and corrective action processes under the guidance of the Manager and Human Resources; maintain effective working relationships with Human Resources and Labor Relations.
• Collaboration & Communication: Serve as the first point of contact for staff regarding workflow questions and operational issues; communicate departmental updates and expectations from leadership to frontline staff; partner with clinical units and internal departments to resolve patient access‑related issues in real time.

Minimum Knowledge, Skills, and Abilities

• Experience in Patient Access, registration, or front‑end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast‑paced healthcare environment.
• Basic leadership or team‑lead experience preferred.

Qualifications

• Education Requirements: High School Diploma or GED required. Associates or Bachelor’s Degree preferred.
• Experience Requirements: Minimum 1–2 years of experience in Patient Access or hospital registration required. Prior supervisory or lead experience preferred. Experience in a unionized healthcare environment preferred. Experience with EPIC preferred.

Working Conditions

Hospital or ambulatory environment.

Employer Overview

Strength through Unity and Inclusion – The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. Our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow, driving collaboration, fairness, and continuous learning.

About Mount Sinai Health System

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees across eight hospitals, over 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. The system advances health for all people by tackling complex health‑care challenges, discovering new scientific knowledge, developing safer treatments, educating future medical leaders, and supporting local communities. Through integrated hospitals, labs, and schools, Mount Sinai offers comprehensive health‑care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence while keeping patients’ medical and emotional needs at the center of care. The system includes more than 9,000 primary and specialty physicians, 13 joint‑venture outpatient surgery centers, and over 30 affiliated community health centers. It is consistently ranked by U.S. News & World Report, with top honors in geriatrics, cardiology, and numerous other specialties.

Compensation

The salary range for the role is $78,884 – $118,326 annually. Actual salaries depend on experience, education, and operational need. This range does not include bonuses, incentive, differential pay, or other forms of compensation or benefits.