Manager, Organizational Change Management (User Adoption)

About the role

Goodwin is seeking a Manager, Organizational Change Management (OCM) to drive adoption of technology products and digital transformation initiatives across the firm.

Responsibilities

• Develop and execute OCM strategies and plans for technology initiatives and digital transformation programs
• Conduct stakeholder impact assessments and readiness evaluations
• Identify change risks and define mitigation strategies to support successful adoption
• Create and deliver clear, compelling communication plans tailored to diverse audiences (attorneys, business professionals, leadership)
• Manage communication channels (e.g., email, intranet, town halls, leadership updates) to ensure consistent and timely messaging
• Design and deliver role-based training programs (live sessions, e-learning, job aids, and guides)
• Partner with subject matter experts to develop relevant, practical training content
• Ensure training approaches align with user needs and learning preferences
• Coordinate and support training delivery, including scheduling, facilitation, and feedback collection
• Drive user adoption strategies, including champion networks, feedback loops, and reinforcement activities
• Monitor adoption metrics and user feedback to identify gaps and opportunities
• Develop targeted interventions to increase engagement and sustained usage
• Support post-launch activities to ensure long-term success and continuous improvement
• Partner with product managers, project managers, and business stakeholders to integrate OCM into delivery plans
• Align change activities with project timelines, milestones, and governance structures
• Collaborate with Knowledge Management, HR, and Communications teams as needed
• Define and track KPIs related to adoption, training effectiveness, and change success
• Provide regular reporting and insights to stakeholders and leadership
• Use data to refine strategies and improve outcomes

Requirements

Bachelor’s degree in Business, Communications, Organizational Development, or related field

5–8+ years of experience in change management, communications, training, or related roles

Proven experience supporting technology implementations or digital transformation initiatives

Experience designing and delivering training programs

Strong communication and storytelling skills across multiple formats and audiences

Qualifications

None specified

Skills

Change management

Communications

Training

Benefits

Health, dental, and vision insurance

Life and disability insurance

Retail and Savings Plan

Emergency back-up child and adult care

Paid vacation, sick time off, and holidays

Professional development and career advancement opportunities

Employee recognition and reward programs

Employee wellness and assistance programs

Employee discounts and perks

This position is eligible for overtime: No

The target salary range for this position varies by location and is commensurate with relevant experience:

• Boston $103,700 - $155,600
• Los Angeles $111,500 - $167,300
• New York $111,500 - $167,300
• Orange County $111,500 - $167,300
• Philadelphia $101,600 - $152,500
• San Francisco $119,300 - $178,900
• Santa Monica $111,500 - $167,300
• Silicon Valley $119,300 - $178,900